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XD keeps crashing on Windows

Advocate ,
Jun 16, 2020

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XD 30.0.12.14 keeps crashing on Windows 10 build 18363.900. It just crashes for no appearent reason when its open. As we know XD is not the most stable program in the world so the frequent crashes is not breaking news but after last XD upgrade it's worse than ever.

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XD keeps crashing on Windows

Advocate ,
Jun 16, 2020

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XD 30.0.12.14 keeps crashing on Windows 10 build 18363.900. It just crashes for no appearent reason when its open. As we know XD is not the most stable program in the world so the frequent crashes is not breaking news but after last XD upgrade it's worse than ever.

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Crash on windows

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Adobe Employee ,
Jun 16, 2020

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Hi there,

 

We understand it could be frustrating for you. We would like to confirm if you've tried the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and if that doesn't help, could you please share the information as in solution 4 from this article: https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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Advocate ,
Jun 17, 2020

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It doesn't crash in launch. That's an older error. It's very slow on launch like it's always been. XD crashes for no apperant reason while being open.

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New Here ,
Jun 18, 2020

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windows 10 pro latest build, same results here. 

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Adobe Employee ,
Jul 01, 2020

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Sorry for the delay in response. Could you please share the screenshot of your about XD info page and the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html over a private message so that I can escalate the issue to the team?

 

Note: Please send the url of this post over a  PM for reference.

 

Thanks,

Harshika

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