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XD keeps CRASHING the second I open the program (PC)

Community Beginner ,
Apr 24, 2020

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I started working with XD more than one month ago, and everything was fine (except now and then...)

I literally worked the whole morning today on my project,

AND SUDDENLY I tried to open it and it just freezes THE SECOND I click on something. 

I tried EVERYTHING. I waited, restarted my computer.........

It was fine one second ago and now it just WONT WORK NO MATTER WHAT.

PLEASE HELP ME I have this project due TOMORROW

The first Home page works fine but as soon as I click on any project really it freezes.

THANKS

 

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Crash on windows

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XD keeps CRASHING the second I open the program (PC)

Community Beginner ,
Apr 24, 2020

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I started working with XD more than one month ago, and everything was fine (except now and then...)

I literally worked the whole morning today on my project,

AND SUDDENLY I tried to open it and it just freezes THE SECOND I click on something. 

I tried EVERYTHING. I waited, restarted my computer.........

It was fine one second ago and now it just WONT WORK NO MATTER WHAT.

PLEASE HELP ME I have this project due TOMORROW

The first Home page works fine but as soon as I click on any project really it freezes.

THANKS

 

TOPICS
Crash on windows

Views

528

Likes

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Apr 24, 2020 1
Community Beginner ,
Apr 24, 2020

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Started facing the same issue, it was working before, the same version.
Also my published url now show an error "Something went wrong."

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Apr 24, 2020 1
Community Beginner ,
Apr 24, 2020

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me too!!!!!!!!!!!!!!
I can't open file from cloud.

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Apr 24, 2020 1
Community Beginner ,
Apr 24, 2020

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I think maybe there was some problem with the cloud. After a while it worked out fine for me... try again and see if it works?

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Apr 24, 2020 0
Community Beginner ,
Apr 24, 2020

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It works when I open a local file.

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Apr 24, 2020 0
Community Beginner ,
Apr 24, 2020

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I can open my cloud file with the internet disconnected.

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Apr 24, 2020 1
Community Beginner ,
Apr 24, 2020

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Okay, so after a while I opened it again and it works fine for now... STRANGE

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Apr 24, 2020 0
Adobe Employee ,
May 21, 2020

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Hi All,

 

Sorry for the delay in response. I would like to follow up here. Is the issue has been resolved or you need further assistance? 

 

We would be happy to help.

 

Thanks,

Harshika

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May 21, 2020 0