Highlighted

XD keeps getting disconnected when working on Cloud Documents

New Here ,
Nov 20, 2019

Copy link to clipboard

Copied

The Mac CC dock icon bouncing without reason. It Bounces up  twice and then stops. 5min or so later it does it again... and again... and again...

I keep going to my XD window to see what's up but I don't see anything.

TOPICS
Desktop, Error, Other, Product issue

Views

372

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

XD keeps getting disconnected when working on Cloud Documents

New Here ,
Nov 20, 2019

Copy link to clipboard

Copied

The Mac CC dock icon bouncing without reason. It Bounces up  twice and then stops. 5min or so later it does it again... and again... and again...

I keep going to my XD window to see what's up but I don't see anything.

TOPICS
Desktop, Error, Other, Product issue

Views

373

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 20, 2019 0
Community Beginner ,
Nov 20, 2019

Copy link to clipboard

Copied

Ive notice this too when my cloud docs are open. I think it loses connection and tries to alert but it connects again on its own?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2019 0
New Here ,
Nov 28, 2019

Copy link to clipboard

Copied

Wow; yep I think that's it. Super tedious as it happens constantly. No more cloud docs for me...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 28, 2019 0
Preran LATEST
Adobe Employee ,
Nov 28, 2019

Copy link to clipboard

Copied

This is definitely not the intended behavior. If you have access to an alternate Internet connection, can you try using that and let us know of your observations.

 

If you would like us to investigate this for you, please run the log collector tool https://adobe.ly/2zN5ybC, download the log file and upload it to a shared location. Share the URL of the log file here.

 

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 28, 2019 0