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XD link doesn't update

New Here ,
Nov 09, 2020

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Hi, all.

I noticed that I can't update the XD the link I am working on. I select the flow that I want to update, after that, I click on the update link button and everything looks fine, and then when I click on the link to open it, I don't see the updates and on the top left corner I see "Updated on Nov 3" but today is November 9.
I would appreciate your help.

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XD link doesn't update

New Here ,
Nov 09, 2020

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Hi, all.

I noticed that I can't update the XD the link I am working on. I select the flow that I want to update, after that, I click on the update link button and everything looks fine, and then when I click on the link to open it, I don't see the updates and on the top left corner I see "Updated on Nov 3" but today is November 9.
I would appreciate your help.

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Nov 09, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi there,

 

Sorry to hear you are unable to update XD link. Would you mind trying to sign out of XD and Creative Cloud, restart the machine and then sign back in and see if that helps? Please make sure you are on the current version of XD 34.3.

 

We'll try our best to help.

 

Thanks,

Harshika

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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Thank you for your fast answer. I didn't have an update in Creative Cloud but when I followed the steps (sign out of XD and Creative Cloud, restart the machine and then sign back) a new update appeared. Unfortunately after updating the link with the newest version of XD (34.3.) the result is the same - "Updated on Nov 3".

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Nov 09, 2020 0
Community Beginner ,
Nov 09, 2020

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Hi Harshika,

Even I facing the same issue from Friday itself. I followed all the steps you mentioned. But the result is same. Is there any fix for this? I'm using the version just before v 34.3.12

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Nov 09, 2020 0
Adobe Employee ,
Nov 09, 2020

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Thanks for trying the steps suggested. Does that happen with this specific file or all the files? Could you please try to creating a new link of a new file and then make some changes and then try to update and see if it is working on new files? Which operating system are you working on?

 

I will try my best to investigate on the issue.

 

Thanks,

Harshika

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Nov 09, 2020 0
New Here ,
Nov 10, 2020

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Thank you for your help, Harshika! I created a new link of a new file and when I updated the link there wasn't an issue. It works perfect.

 

Thanks,

Yoana

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Nov 10, 2020 0
New Here ,
Nov 10, 2020

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But I forgot to mention that the issues with the main fail is still unsolved unfortunately.

 

Thanks again!

Yoana

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Nov 10, 2020 0
New Here ,
Nov 16, 2020

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Hi, again,

 

I will be really grateful if someone from the community could help with this issue.

 

Thank you in advance!

Yoana

 

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Nov 16, 2020 0