XD mobile app crashing on iOS

Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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iPhone X with iOS 13.5.1
Loading screen appears upon launching the app, then crashes within a few seconds.

A few hours ago it was working perfectly fine, took a break and when I got back to work it just crashed. Tried rebooting the phone, deleted the app and reinstalled it, no idea what else to do.

Anyone else experiencing this? Any ideas how to fix it?

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correct answers 1 Correct Answer

Community Beginner , Jul 10, 2020 Jul 10, 2020
Issue seems to be resolved. Thanks for the speedy fix adobe.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I'm also dealing with the same problem as you ...

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hi there,

 

We're so sorry to hear about the trouble. We can surely test this on our end, would you mind sharing the XD version as well? We'll try our best to help you with it.

 

Regards

Rishabh

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Thank you!
It's Version 30.0

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I am having the exact same issue!

It was working fine in the morning.

I have iPhone Xs Max with iOS 13.5.1

 

Here is the video showing this:

https://www.dropbox.com/s/2navr5dhkhbe246/Adobe%20XD%20crashes.mov?dl=0

 

On desktop PC, I am using version 30.2.12.3 CC Sync 4.3.48.36

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New Here ,
Jul 10, 2020 Jul 10, 2020

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This is now fixed for me without me doing anything.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Same exact crashing issue.

Iphone X
XD version 30.0
Updated IOS to 13.5.1 today to try to fix the problem, did not work.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Issue seems to be resolved. Thanks for the speedy fix adobe.

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