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XD not working at all

New Here ,
Jun 28, 2020

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XD is not starting!

I have got the latest version of XD and working on macOS Catalina v10.15.5

It was working fine before the latest update

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Crash on mac

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XD not working at all

New Here ,
Jun 28, 2020

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XD is not starting!

I have got the latest version of XD and working on macOS Catalina v10.15.5

It was working fine before the latest update

TOPICS
Crash on mac

Views

95

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Jun 28, 2020 0
Adobe Employee ,
Jun 30, 2020

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Hi there,

 

Sorry to hear you are having facing crash issue while opening XD. Would you mind doing a fresh uninstall and reinstall of XD using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and let us know if that helps?

 

We are here to help.

 

Thanks,

Harshika

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Jun 30, 2020 0
New Here ,
Jul 04, 2020

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Hi Harshika,

 

I did what you said but I have the same problem till now. 

I need to fix this ASAP, please.

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Jul 04, 2020 0
Adobe Employee ,
Jul 07, 2020

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Sorry for the delay in response. Would you mind getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance?

 

Let me know if you face any trouble contacting them.

 

Thanks,

Harshika

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Jul 07, 2020 0
New Here ,
Jul 08, 2020

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Actually I did before posting here!
And here is the answer I got

"It's quite strange but it is supposed to work fine. There might be some issue with the application. You can raise your request on https://community.adobe.com/" !!

 

I need to know who supposed to help me? I'm losing my work!!

  • I'm facing this problem since 28 June and I tried 
  • Reinstalling XD
  • Reinstalling CC
  • Tried Older version of XD
  • tried to run in safe mode
  • restarting and shutting down my machine several times 

I don't know what I have to do else 

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Jul 08, 2020 0
Adobe Employee ,
Jul 08, 2020

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Hi Khaled,

 

We're so sorry to hear about the trouble. Could you please confirm if you have already tried the Adobe Cleaner Tool? If not, I'd recommend using the Adobe Cleaner Tool to reinstall the application. If you have already tried that, please share the case reference number and your contact details through DM so that we can check this at your machine level. 

 

Note: While sending DM please add this discussion link in the Subject.

 

Regards

Rishabh

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Jul 08, 2020 0