XD Prototype LINKs not working on mobile

New Here ,
Nov 17, 2020 Nov 17, 2020

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Suddenly my prototype can only be seen on Desktop, it was working fine on mobile until this morning.
How can we solve this?? clients were following the project now nobody can preview on smartphone!

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New Here ,
Nov 18, 2020 Nov 18, 2020

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I am experiencing the same phenomenon.
It seems to happen when publishing in user test mode, presentation mode, custom mode.

You can see it when you check it on a PC, but when you check it on an actual device such as a smartphone such as iPhone SE, the screen turns white.
I want to user test this week, so I want you to resolve it as soon as possible.

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind telling us if you're still experiencing the issue with XD 35.1 version?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Thank you ( ⁎ᵕᴗᵕ⁎ )
It has been resolved !

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Hi, i'm having the same issue with a new prototype. 
When I view it on desktop it works fine, but when I open in chrome/safari on a mobile device it starts to load but then the browser displays an error.
This is very upseting since I have to deliver tomorrow! Please help!


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New Here ,
Dec 17, 2020 Dec 17, 2020

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I have the same problem. I posted a prototype for mobile and all the links work when viewing on desktop, but if I try to test on an iPhone, the links don't work, which is a problem because we are right in the middle of user testing. Happy to send a link privately.

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New Here ,
Jan 19, 2021 Jan 19, 2021

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LATEST

Hi there,

yesterday I posted this issue:

"Hi, i'm having the same issue with a new prototype. 
When I view it on desktop it works fine, but when I open in chrome/safari on a mobile device it starts to load but then the browser displays an error.
This is very upseting since I have to deliver tomorrow! Please help!"

— Today the issue remains, but I've been able to understand a little bit more about the problem.
It seeems the less interactions the prototype has, less the probability for error display. Also I reduced the amount of linked components and the image size.
I was able to deliver a lite version of my work, with very few interactions and pages. However, this doesn't help much, because I don't have the possibilty to work around this problem with the ongoing work.

I really hope you can help.

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