XD's issue with MacOS Catalina (Can't record prototype preview)

Community Beginner ,
Jun 08, 2019 Jun 08, 2019

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Came across a strange issue with Adobe Xd, after I upgraded to MacOS Catalina (developer beta). Xd won't let you record the prototype previews (video in the comment section) not sure whether this has to do with privacy settings etc. for those of you who plan to upgrade, not recommend to do at the moment...

Xd version: 19.2.22.3

MacOS: 10.15 Beta (19A471t)

Video: https://streamable.com/kk0jw

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correct answers 2 Correct Answers

Adobe Community Professional , Jun 09, 2019 Jun 09, 2019
Hi, most likely it will be a problem of incompatibility between the new OS and Adobe XD. After all, the Mac OS Catalina is still in beta. In this case, I suggest you go back to the previous version of your OS, so that you can work better

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New Here , Oct 11, 2019 Oct 11, 2019
FIX: Unlock the panel, check on Adobe XD and restart the app. 

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Adobe Community Professional ,
Jun 09, 2019 Jun 09, 2019

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Hi, most likely it will be a problem of incompatibility between the new OS and Adobe XD. After all, the Mac OS Catalina is still in beta. In this case, I suggest you go back to the previous version of your OS, so that you can work better

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New Here ,
Dec 11, 2019 Dec 11, 2019

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Hi, When is this problem going to be solved for us that has installed Catalina?

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New Here ,
Oct 09, 2019 Oct 09, 2019

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I had the same issue with the full release of Catalina. I never got the pop up notification to allow Adobe XD to record the screen.

Go to System Preferences > Security & Privacy > Privacy tab > Screen Recording (in left list)

And make sure Adobe XD is ticked in the list

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Adobe Employee ,
Oct 09, 2019 Oct 09, 2019

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Thanks for sharing the solution that worked for you. This will definitely help our users to fix the issue. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Feb 21, 2020 Feb 21, 2020

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Hi, I have issue with installing XD with Catalina, is it becasue of the incompatible thing?

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Community Beginner ,
Oct 16, 2019 Oct 16, 2019

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I havent

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New Here ,
Oct 16, 2019 Oct 16, 2019

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Thank you! I had trouble finding screen recording even though I typed 'screen record' in the search bar, the System Preferences didn't highlight any of the sections (Apple being weird).

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Do you know how to add XD to that list on the right side of the window?  I followed the steps but there is nothing to tick on mine!

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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In System and Settings, choose Security & Privacy, choose Privacy tab, and choose Screen Recording in the left menu. XD should show as one of the checkbox options at the right of the window.

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New Here ,
May 06, 2021 May 06, 2021

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LATEST

Hey, I opened the screen recording settings but it is not showing in xd in the list but chrome and zooom only.

Is it a problem with my OS catalina or what. 

Please help.

 

Screenshot 2021-05-06 at 4.19.06 PM.png

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Explorer ,
Oct 11, 2019 Oct 11, 2019

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Thanks for sharing the solutions... I've spent 1h of my life trying to find that stupid setting... Apple for sure doing everything to make our lives easier and enjoyable by adding more settings of security&privacy! Great job Apple, burn in hell... 

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New Here ,
Oct 11, 2019 Oct 11, 2019

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FIX: Unlock the panel, check on Adobe XD and restart the app. 


Screen Shot 2019-10-11 at 2.59.03 PM.png

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New Here ,
Nov 22, 2019 Nov 22, 2019

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worked for me, thanks!

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Adobe Employee ,
Nov 22, 2019 Nov 22, 2019

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There's also now a help document for this:

Unable to record prototype interactions on macOS Catalina (10.15) and later
https://helpx.adobe.com/xd/kb/enable-recording-catalina.html

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New Here ,
Dec 16, 2019 Dec 16, 2019

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Thanks, A_Sturm this worked for me.

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New Here ,
Mar 02, 2020 Mar 02, 2020

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Hello,  I followed your instruction, however, I couldn't find Adobe XD in my screen recording (see my screenshot below).

 

Do you have any suggestions to this?

 

Thanks in advance. 

 

 

Screenshot 2020-03-02 at 12.17.53.png

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New Here ,
Apr 25, 2020 Apr 25, 2020

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Unfortunately, I had the same problem

There will be a tiny window in the background where you have to approve to use Adobe XD screenshot.

 

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New Here ,
May 07, 2020 May 07, 2020

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Thank you!

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New Here ,
Jun 16, 2020 Jun 16, 2020

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I cannot find the xd at the left list, what can i do??Screen Shot 2020-06-16 at 2.11.55 pm.png

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New Here ,
Jul 12, 2020 Jul 12, 2020

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THANK YOU!

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