XD share link is loading very slow on multiple files

Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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Hi , I get a lot of complaints around the share links from internal stackholders within the company, aournd the very slow loading time of the XD links. 

 

We tried to build very slim non-animated prototypes and still it takes a lot of time to load. Any plans to fix server performance issues?

 

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening on multiple files or a specific file?
  3. Have you tested this on different browsers?
  4. Please share a sample link.

 

Regards

Rishabh

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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Hi

 

1
XD version: 36.1.32.5, Creative Cloud Sync 4.3.71.1
OS version: 11.0.1 (20B29)

2
multiple files. all files basically

3.
yes. about 10 different users on different computers, locations, operating systems, browsers

 

4. here's an example https://xd.adobe.com/view/6c8ea99f-8208-454f-8422-1fbf7a95f182-39dd/

 

Best

 

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Explorer ,
Jan 25, 2021 Jan 25, 2021

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Came here to file the same issue, figure I'll add on to this thread. My stakeholders are incredibly frustrated and have been unable to provide design review on the project I'm working on. 

 

XD version 36.1.32.5 Creative Cloud Sync 4.3.71.1

macOS Mojave 10.14.6

Have tested on different browsers, still slow

Happening with multiple files, none of which I can share publicly but would be happy to share privately

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Adobe Employee ,
Jan 27, 2021 Jan 27, 2021

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Hi there,

 

I am so sorry for the delay in response. I'll need to escalate it further, so please share the actual file and a published link for that specific file through DM by clicking on my name. 

 

Note: While sending DM, please add the link of this discussion in the subject.

 

Regards

Rishabh

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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Hi Ribash did you get my message? sent it 4 days ago

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Adobe Employee ,
Feb 01, 2021 Feb 01, 2021

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Sorry for the delay. I have logged a ticket for your issue and shared the details with the Engineering team. I am keeping a track of the ticket and will update this discussion as soon as I hear from the team.

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Thank you for your patience. Could you please test the prototype now and let us know if you are still experiencing the issue.

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Hi Rishabh

 

Any estimation on when I will get a reply on this ?

 

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Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

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Sorry for the delay. Could you please update XD to the latest version and check if you are still experiencing the issue? We have tested it and now it takes 10-20 seconds to load, please check how much time is it taking at your end to load?

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Explorer ,
Feb 12, 2021 Feb 12, 2021

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I have also had this issue. At least in my experience it had to do with the fact that I had to remote into my work machine via a VPN. I wasn't very satisfied with that but Adobe has closed the file. Given that work from home is the new norm for a lot of people that maybe Adobe could make their services work better through VPNs and remote desktop.

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