XD Sharing files, linked components, crashing software

[Heather B]

My team has been trying to use XD for a large project and have run into significant XD issues and limitations that have made it nearly impossible to confidently work with this software.

- have daily issues sharing files -- if we can actaully create a share link or invite to share a document, we also create a local file becasue we are not sure anything will work. Specifically

- have not been able to invite team to view and work with a shared file

- have not been able to open an invited to share file to view or work on

- have not been able to confidently create boards using UI Kit components, they revert to the original UI Kit state 

- the software crashes

We are resorting to the following solutions

- save all files locally then upload to the cloud and hope we are able to share as well as share the local file with team

- unlink components from master to maintain edits

- work in pieces rather than a master file

To describe this as time consuming, frustrating and stressful would be an understatement. If you have some viable suggestions, it would be greatly appreciated.

[Rishabh_Tiwari]

Hi Heather,

We're so sorry to hear about the trouble. We will try our best to help you with this. I'd request if you can share a few more details like:

1. A screenshot of the About XD info page and the version of the Operating System.
2. Please share more details about the challenges you face while sharing the files? If there any specific error that you get?
3. While collaborating with other Team members, please ensure that all the users have the same latest version of XD and if XD is up to date, could you confirm if you are getting any error code or message while inviting?
4. When exactly the software crash? Is there any pattern?
5. Are you connected to a private network or an enterprise network?

We're here to help, just need more information.

Regards

Rishabh