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XD shows blank white screen

Community Beginner ,
Jun 09, 2017

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Hi all,

I'd worked with the beta for quite some time on my device but after some upgrades of XD & Windows, the app just shows a blank white screen after startup. After a minute the app crashes without further information's.

I used CC Cleaner do clean everything and reinstall from scratch. Same error.

The Apps Event Log shows an error saying:

"Windows.System.Launcher.LaunchUriAsync failed because the URI scheme adbxd.helper.app is not supported by this API."

Any advise?

Steps so far:

  • reboot
  • CCCleaner
  • reboot
  • Removed all Adobe Products manually & with CCCleaner

System:

  • Windows 10 1703 on Surface Book with latest version (no Insider build)

Thanks.

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XD shows blank white screen

Community Beginner ,
Jun 09, 2017

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Hi all,

I'd worked with the beta for quite some time on my device but after some upgrades of XD & Windows, the app just shows a blank white screen after startup. After a minute the app crashes without further information's.

I used CC Cleaner do clean everything and reinstall from scratch. Same error.

The Apps Event Log shows an error saying:

"Windows.System.Launcher.LaunchUriAsync failed because the URI scheme adbxd.helper.app is not supported by this API."

Any advise?

Steps so far:

  • reboot
  • CCCleaner
  • reboot
  • Removed all Adobe Products manually & with CCCleaner

System:

  • Windows 10 1703 on Surface Book with latest version (no Insider build)

Thanks.

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7.6K

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Jun 09, 2017 0
Community Beginner ,
Jun 13, 2017

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Updated today to the latest Beta Version of XD. Still no luck and same error in EventLog. Any Ideas?

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Jun 13, 2017 0
New Here ,
Jun 14, 2017

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I have the same problem for weeks now and couldn't find a solution online.

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Jun 14, 2017 1
Adobe Employee ,
Jun 14, 2017

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Let me ask around and see if we have a solution for this issue.

Thanks,

Preran

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Jun 14, 2017 1
Adobe Employee ,
Jun 14, 2017

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To all those affected with this issue, please send me the following info over a private message.

- Your Adobe ID

- Location

- Phone number

- Link to this forum post.

To send a private message, click my profile picture and use the Message button. I will raise a support case for the team to get in touch with you for investigation.

Thanks,

Preran

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Jun 14, 2017 1
Community Beginner ,
Jun 23, 2017

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Hi all,

today the adobe support called me but was not able to help me, beside the fact, that they advised me to create a new user profile (second user) on my device.

In fact, with that second user and a fresh profile, the app started to work again. Unfortunately switching to a fresh profile is like reinstalling the device, so it is no solution for me.

Knowing that it was related to my profile, I found the solution my self:

Open registry and look for a key HKEY_CURRENT_USER\Software\Classes\adbxd.helper.app and delete it from the registry.

I my case, there was a string value pointing to an older release (Adobe.CC.XD_0.6.16.7)

karimm26572410 Does this also solve your problem?

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Jun 23, 2017 0
New Here ,
Aug 05, 2017

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So happy, I've been unable to use XD for 2-3 months, but this fixed it.

Shame Adobe don't seem to know this fix, as I spent about an hour with support before they just copped out and told me the Creators Update wasn't supported.

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Aug 05, 2017 1
Adobe Community Professional ,
Aug 05, 2017

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That does seem odd. Creators looks just like Windows 10 did before, and is unlikely to be the reason something wouldn't work. I think we're lucky that MichaelKeatonIsBatman didn't post a suggestion.

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Aug 05, 2017 0
Adobe Employee ,
Sep 12, 2019

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Sep 12, 2019 0