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XD stops responding when working on a project.

New Here ,
May 07, 2020

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i apdated adobe xd a few days ago and since then when iam working at a project  the program stop working for no reason what is the problem ?

 

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Crash on windows, Product performance

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XD stops responding when working on a project.

New Here ,
May 07, 2020

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i apdated adobe xd a few days ago and since then when iam working at a project  the program stop working for no reason what is the problem ?

 

<The Title was renamed by moderator>

TOPICS
Crash on windows, Product performance

Views

301

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May 07, 2020 1
Adobe Employee ,
May 07, 2020

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Hi Mohamed,

 

We are sorry to hear you are having trouble working with Adobe XD. We would like to know a few more details like-

 

  • Would you mind sharing the OS and XD version of your machine?
  • Have you tried signing out of XD and restarted the machine and then try to open the program?
  • Is it happening with this specific project or all the files?
  • What is the size of the file?

 

We will try our best to help.

 

Thanks,

Harshika

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May 07, 2020 0
Adobe Employee ,
May 11, 2020

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Hi Mohamed,

 

I would like to follow up with you here. Would you mind confirming if the issue has been resolved or if you need further assistance?

 

We would be happy to help.

 

Thanks,

Harshika

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May 11, 2020 0