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Xd stuck on home screen not showing my files

New Here ,
Jun 25, 2020 Jun 25, 2020

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ammad0321_0-1593081741682.png

 

TOPICS
Crash on windows , Known Issue , Open and save docs

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correct answers 1 Correct answer

Adobe Employee , Jun 25, 2020 Jun 25, 2020

Hi there,

 

Sorry to hear about the trouble. Could you please try the steps shared below:

 

  1. Sign out of Adobe XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes.
  3. Sign back in on Adobe CC Desktop app and launch XD from there and check if it works.

 

In case if this doesn't help, please share a screenshot of the About XD info page.

 

Regards

Rishabh

 

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New Here ,
Jun 25, 2020 Jun 25, 2020

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I need an urgent solution because I m working on app

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Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

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LATEST

Hi there,

 

Sorry to hear about the trouble. Could you please try the steps shared below:

 

  1. Sign out of Adobe XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes.
  3. Sign back in on Adobe CC Desktop app and launch XD from there and check if it works.

 

In case if this doesn't help, please share a screenshot of the About XD info page.

 

Regards

Rishabh

 

Votes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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