XD Taking a lot of RAM on Mac Big Sur 11.1

New Here ,
Jan 04, 2021

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Since upgrading to the new OS on Mac (Big Sur), I've been noticing a TON of RAM being taken up with just a few files open. Before upgrading, I never experienced any lagging or slowdown and I've had 10 XD files open at the same time and working on them all. Once I upgraded to Big Sur, having two files open now slows down my computer substantially to where getting work done is impossible. Two files open is taking up about 15-20GB RAM. I design very large multi-sites and need multiple files open for reference and quality assurance. So this is a must for my work.

 

A few details:

  • All XD files are saved in the cloud
  • I'm on XD v.35.3.12.2 with Creative Cloud Sync 4.3.71.1
  • I have a Mac Mini 2018 with 32GB 2667MHz DDR4 RAM and 500GB SSD
  • I'm running macOS 11.1
  • XD files range in size from 76MB to 540MB
  • I tried restarting Mac, restarting XD, uninstalling XD (using CC app) and reinstalling it
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XD Taking a lot of RAM on Mac Big Sur 11.1

New Here ,
Jan 04, 2021

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Since upgrading to the new OS on Mac (Big Sur), I've been noticing a TON of RAM being taken up with just a few files open. Before upgrading, I never experienced any lagging or slowdown and I've had 10 XD files open at the same time and working on them all. Once I upgraded to Big Sur, having two files open now slows down my computer substantially to where getting work done is impossible. Two files open is taking up about 15-20GB RAM. I design very large multi-sites and need multiple files open for reference and quality assurance. So this is a must for my work.

 

A few details:

  • All XD files are saved in the cloud
  • I'm on XD v.35.3.12.2 with Creative Cloud Sync 4.3.71.1
  • I have a Mac Mini 2018 with 32GB 2667MHz DDR4 RAM and 500GB SSD
  • I'm running macOS 11.1
  • XD files range in size from 76MB to 540MB
  • I tried restarting Mac, restarting XD, uninstalling XD (using CC app) and reinstalling it
TOPICS
Product performance

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163

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Jan 04, 2021 0
Adobe Employee ,
Jan 04, 2021

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Hi there,

 

Happy New Year!

 

We are sorry to hear you are facing performance issues while using XD on macOS BigSur. We would like to know a few more details like-

 

For immediate assistance, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that our team can help you.

 

We will try our best to help you.

 

Thanks,

Harshika

 

 

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Jan 04, 2021 0
New Here ,
Jan 04, 2021

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Hey Harshika!

 

No file causing RAM issues that I can come up with. I did generate the logs and shared them with adobe through the app you linked. 

 

I tried reaching out to support, but they have not come up with a solution as of yet. 

 

Thanks so much!

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