XD Unable to generate link and unable to save files in cloud error 131 and 44:116

[anilav22480399]

Hi, I am not able to generate link in Adobe XD for the past 3 days.

Not able to save anything in Cloud.

Udated XD, rebooted several times, nothing works. 

Attaching the error screenshots. Please help.

Version:28.8.12.1
OS Windows 10 Pro 1809

Error 44.116,
Error 131

[italosan]

Hi, which version of Adobe XD are you using? Does this problem occur only with a specific file or also with others?

[Guest]

I uploaded a picture which show the version I use. It occurs with all files.

[Vertika Gupta]

Hi There,

Sorry to hear about the trouble. Could you please share a screenshot of the Creative cloud whether file is getting sync or not. And also I'd request if you can try the steps suggested here: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

Regards

Vertika Gupta

[Guest]

Yes. I've tried many times, restarts, relogins, but it still doesn't work for me. 

[HARSHIKA_VERMA]

Hi Martin,

Thank you for reaching out. In addition to what Italo and Vertika has asked. We are unable to see the picture attached that shows us the version of XD. Could you please share the screenshot of your about XD info page so that we can check if the Creative Cloud is synced with XD?

We will try our best to help.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hey Martin,

It's been a long time, we haven't heard back from you. I would like to follow up on your issue. Would you mind telling us if your issue is resolved? Please let us know if you need further assistance on the issue.

We are here to help.

Thanks,

Harshika

[saeidt53279147]

Someone who has no solution to the problem will just apologize, just like you

[saeidt53279147]

Someone who has no solution to the problem will just apologize, just like you