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XD Unable to generate link and unable to save files in cloud error 131 and 44:116

Community Beginner ,
May 07, 2020

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Hi, I am not able to generate link in Adobe XD for the past 3 days.

Not able to save anything in Cloud.

Udated XD, rebooted several times, nothing works. 

Attaching the error screenshots. Please help.

Version:28.8.12.1
OS Windows 10 Pro 1809

Error 44.116,
Error 131

xd error 2.JPGxd error.JPG

Thank you, Harshika. Extremely sorry for my delayed response. My urgent requirement - link creation, file syncing up to date- works and I am not sure which action helped to solve it. Still the libraries show 'unable to connect to server', libraries sync error. That is fine, my urgent requirement was to generate link and it works fine. 

Thanks,

Anila

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XD Unable to generate link and unable to save files in cloud error 131 and 44:116

Community Beginner ,
May 07, 2020

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Hi, I am not able to generate link in Adobe XD for the past 3 days.

Not able to save anything in Cloud.

Udated XD, rebooted several times, nothing works. 

Attaching the error screenshots. Please help.

Version:28.8.12.1
OS Windows 10 Pro 1809

Error 44.116,
Error 131

xd error 2.JPGxd error.JPG

Thank you, Harshika. Extremely sorry for my delayed response. My urgent requirement - link creation, file syncing up to date- works and I am not sure which action helped to solve it. Still the libraries show 'unable to connect to server', libraries sync error. That is fine, my urgent requirement was to generate link and it works fine. 

Thanks,

Anila

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Open and save docs, Share or publish

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925

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May 07, 2020 0
Adobe Employee ,
May 07, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a screenshot of the About XD info page under the help menu. And also I'd request if you can try the steps suggested here: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

 

Regards

Rishabh

 

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May 07, 2020 0
Community Beginner ,
May 07, 2020

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Hi Rishabh, 

Thanks for the response. Sharing the screenshot of 'About XD'

Thanks,

Anilaxd about xd.JPG

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May 07, 2020 0
Adobe Employee ,
May 07, 2020

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Thanks for sharing the details Anila. Please confirm if you tried the steps shared in the above help article and did it helped? Also please try switching to a different network and see if you are able to share the file. 

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May 07, 2020 0
New Here ,
May 07, 2020

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Hi Rashabh, I am currently facing the same issue. I am only trying to share just one artboard but yet, it is not working. The troubleshoot guidelines did not help

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May 07, 2020 0
Community Beginner ,
May 10, 2020

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Hi Rishabh,

Solutions in the article didn't help. 

Switching to a different network is not possible because I am working in a restricted computer. 

Thanks,

Anila

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May 10, 2020 1
Adobe Employee ,
May 11, 2020

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Sorry for the delay in response Anila. Could you please confirm if you have a personal Adobe account or an Enterprise Adobe account?

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May 11, 2020 0
New Here ,
May 12, 2020

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Hi @Rishabh, I am having same issues. I use Adobe personal account

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May 12, 2020 0
Adobe Employee ,
May 12, 2020

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Hi Anila,

 

Sorry to hear you are having trouble sharing the link and opening the cloud documents and thanks for sharing the screenshot. I am not able to see any Creative Cloud core sync version in your XD info screenshot. Attached the screenshot of how it should suppose to look.

XD ino.png

Do you have the Creative Cloud Desktop app installed on your machine?

 

If yes, please try the solutions suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Harshika

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May 12, 2020 0
Adobe Employee ,
May 12, 2020

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Hi Tobenna,

 

Sorry to hear you're experiencing the similar issue. Would you mind sharing the asked information and try the steps mentioned in the article mentioned?

 

Let us know if that helps. We will try our best to help.

 

Thanks,

Harshika

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May 12, 2020 0
Community Beginner ,
May 18, 2020

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Hi Rishabh, I have an  individual adobe account. Thanks

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May 18, 2020 0
Community Beginner ,
May 18, 2020

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Hi Harshika,

 

Thanks for the link. But nothing works for me. Yes I have Creative Cloud Desktop app installed on my machine. Apart from many restarts, relogins, I have uninstalled xd and reinstalled again. Syncing does not work for me. That's why the screenshoot of mine doesn't have syncing information. Any other suggestion?

Thanks

Anila

 

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May 18, 2020 0
Adobe Employee ,
May 18, 2020

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Hi Anila,

 

Thanks for the confirmation. It looks like the sync permissions are off for your account. Could you please get in touch with your IT teams and ask if they have granted sync persmissions to you?

 

Thanks,

Harshika

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May 18, 2020 0
Community Beginner ,
May 20, 2020

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Hello Harshika,

Couldn't resolve. Provided sync permissions by IT team, then restarted; it looked like works for a few moments (Shown the available storage space and soon it got disappeared). Screenshot of creative cloud desktop app error is attached. This is not the issue related to storage space because, I have saved a few MBs only in cloud.

 

Pause syncing, Resume again, sign in sign out.. everything tried. If I delete all files from cloud, will that help?

Obviously I am unable to save any file in cloud. Not able to open anything from cloud to XD as well.
cloud Storage error.JPG

 

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May 20, 2020 0
Adobe Employee ,
Jun 01, 2020

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I apologize for the delay in response. Could you please check if you have Lightroom installed in your machine? If no, and you still experiencing the issue, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediates assistance.

 

Hope it helps.

 

Thanks,

Harshika

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Jun 01, 2020 0
Community Beginner ,
Jun 17, 2020

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Thank you, Harshika. Extremely sorry for my delayed response. My urgent requirement - link creation, file syncing up to date- works and I am not sure which action helped to solve it. Still the libraries show 'unable to connect to server', libraries sync error. That is fine, my urgent requirement was to generate link and it works fine. 

Thanks,

Anila

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Jun 17, 2020 0
Community Beginner ,
Jul 01, 2020

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I continue to get an error code 44:116 across all of my XD files when trying to create and/or update a shareable link. Doesn't seem to matter if it is a file on my computer, a cloud file, a new file, old file. This goes for all of my previous links as well. I cannot update them or even create a new link. Any help would be greatly appreciated. Thanks!

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Jul 01, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi there,

 

We are sorry to hear you are having trouble creating or updating XD links. We would request you to please share the screenshot fo your about XD info page. Would you mind checking if your Creative Cloud sync is working fine? Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Harshika

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Jul 01, 2020 0
Community Beginner ,
Jul 01, 2020

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Harshika,

Here is a screenshot of my About XD info page. I also followed the steps suggested in the link and had no luck fixing the issue.

Screen Shot 2020-07-01 at 2.26.54 PM.png

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Jul 01, 2020 0
Adobe Employee ,
Jul 02, 2020

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Thanks for trying the suggested steps and sharing the screenshot. Could you please also try the steps suggested here: https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

 

Let us know if that helps.

 

Thanks,

Harshika

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Jul 02, 2020 0
Community Beginner ,
Jul 02, 2020

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Harshika,

Most of that doesn't really apply to me (as far as I know), especially since I've been working from home the last few months.

Thanks,
Rod

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Jul 02, 2020 0
Adobe Employee ,
Jul 02, 2020

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No problem. Is it possible for you to share the file with me over a private message so that I can test at my end? Please upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me.

 

Note: Please share the url of the post over a PM for reference.

 

Thanks,

Harshika

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Jul 02, 2020 0
Community Beginner ,
Jul 07, 2020

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This issue has been ressolved. Thank you for your help!

Rod

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Jul 07, 2020 1
Adobe Employee ,
Jul 07, 2020

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Glad to hear the issue is been resolved. Please feel free to reach out to us in the future for any query related to XD. We would be happy to help.

 

Thanks,

Harshika

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Jul 07, 2020 0
New Here ,
Jul 07, 2020

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Hi, My XD is not able to generate link even I paid annal subscription. I've tried everything on https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

But it still doesn't work, anyone can give a hand to solve it?

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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Hi, which version of Adobe XD are you using? Does this problem occur only with a specific file or also with others?

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Jul 07, 2020 0
New Here ,
Jul 07, 2020

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I uploaded a picture which show the version I use. It occurs with all files.

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Jul 07, 2020 0
Adobe Employee ,
Jul 07, 2020

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Hi There,

 

Sorry to hear about the trouble. Could you please share a screenshot of the Creative cloud whether file is getting sync or not. And also I'd request if you can try the steps suggested here: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

 

Regards

Vertika Gupta

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Jul 07, 2020 1
New Here ,
Jul 07, 2020

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Yes. I've tried many times, restarts, relogins, but it still doesn't work for me. 

 

WX20200707-215421@2x.png

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Jul 07, 2020 0
Adobe Employee ,
Jul 07, 2020

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Hi Martin,

 

Thank you for reaching out. In addition to what Italo and Vertika has asked. We are unable to see the picture attached that shows us the version of XD. Could you please share the screenshot of your about XD info page so that we can check if the Creative Cloud is synced with XD?

 

We will try our best to help.

 

Thanks,

Harshika

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Jul 07, 2020 0
Adobe Employee ,
Jul 27, 2020

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Hey Martin,

 

It's been a long time, we haven't heard back from you. I would like to follow up on your issue. Would you mind telling us if your issue is resolved? Please let us know if you need further assistance on the issue.

 

We are here to help.

 

Thanks,

Harshika

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Jul 27, 2020 0