• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

XD unable to share requires CC removal and reinstall

Adobe Employee ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

Creative cloud storage stopped working, showed 0 of 0 bytes available,  Xd would not share and kept crashing. Celeaned Creatyive cloud and resintalled and it works fine now.

TOPICS
Crash on mac , Product performance , Share or publish

Views

449

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

Hi, are you able to view your cloud files on assets.adobe.com? Try signing out and back in your Creative Cloud account.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

Yes, Cloud services work, signed in out and rebooted

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

Other enterprise colleagues are gettign this in different locations around the world,

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry for the delay in response. Are they still experiencing the issue with XD 40.1.22 version? If yes, is the troubleshooting steps that helped you helping them? 

 

If they need direct assistance, they can use the contact us page and our enterprise team will be happy to help them.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

LATEST

Yes the steps above fixed the problem every time. Using Creative Cloud Cleaner to remove and then reinstall. XD is 40.0.22.12, CC sync 4.12.1.1 after reinstall

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines