XD unable to share requires CC removal and reinstall

Community Beginner ,
May 19, 2021 May 19, 2021

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Creative cloud storage stopped working, showed 0 of 0 bytes available,  Xd would not share and kept crashing. Celeaned Creatyive cloud and resintalled and it works fine now.

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Crash on mac, Product performance, Share or publish

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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Hi, are you able to view your cloud files on assets.adobe.com? Try signing out and back in your Creative Cloud account.

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Community Beginner ,
May 19, 2021 May 19, 2021

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Yes, Cloud services work, signed in out and rebooted

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Community Beginner ,
May 19, 2021 May 19, 2021

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Other enterprise colleagues are gettign this in different locations around the world,

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Hi there,

 

Sorry for the delay in response. Are they still experiencing the issue with XD 40.1.22 version? If yes, is the troubleshooting steps that helped you helping them? 

 

If they need direct assistance, they can use the contact us page and our enterprise team will be happy to help them.

 

Thanks,

Harshika

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Community Beginner ,
May 20, 2021 May 20, 2021

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Yes the steps above fixed the problem every time. Using Creative Cloud Cleaner to remove and then reinstall. XD is 40.0.22.12, CC sync 4.12.1.1 after reinstall

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