Xd versions compatibility issues

Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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Hello everyone,

 

The collaboration feature is quite impressive and in the team, we love to work together on common documents. However, constant compatibility issues drive me mad!

 

Almost every week, at least one document is blocked because "it has been created in an older version of Xd". There's no way around it (it is not possible to e.g. duplicate the document) — you just can't open it and period 😡 I have to contact my teammate, ask them to stop what they're doing, and update to the new version so I can open the document.

 

Even with automatic updates enabled, it's impossible to have everyone on the team to have the same version of the software, especially if there's a new version almost every week or so (very often).

 

Does anyone share my feelings about this issue? It should be fixed ASAP.

TOPICS
Missing feature, Open and save docs

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Adobe Employee , Jan 15, 2021 Jan 15, 2021
Hi there,   I understand your feelings and sorry for the frustration. This is definitely a genuine concern for our customers. I will make sure to share your feedback with the team for making improvements in the future. As far as I know, the team is already aware of this and is working on it to improve your experience with XD.   Thanks, Harshika

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Adobe Employee ,
Jan 15, 2021 Jan 15, 2021

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Hi there,

 

I understand your feelings and sorry for the frustration. This is definitely a genuine concern for our customers. I will make sure to share your feedback with the team for making improvements in the future. As far as I know, the team is already aware of this and is working on it to improve your experience with XD.

 

Thanks,

Harshika

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Community Beginner ,
Jan 17, 2021 Jan 17, 2021

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Hi @HARSHIKA_VERMA,

 

Thank you for the information. I'm looking forward to the issue to be resolved soon.

 

Thanks,

Jacek

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