Hi, this has been happening for as long i've used XD on windows, when I preview a file most of the time I get a black screen, if I leave the black screen open for more than a few seconds it will crash Xd. Even if I close the black preview window straight away, most of the time, it will crash XD immediately afterwards. This happens with all files, but more complex files are affected more often.
I have tried many things including updating all my drivers, uninstalling Adobe CC and all Apps and even using a different windows computer but I get the exact same problems, I don't get these problems on mac at all with the same files. I don't have more than 2 windows computers to experiment on, but both Windows PCs have completely different hardware and both get the same crashes so I assume its an issue with all windows machines but I can’t experiment further. As I said it happens with all files, on both my Windows computers, but not with the same files on less powerful Macs, there is no commonality between my windows machines except my adobe account and the network I am on.
Crash on windows, Data loss, Known Issue, Product performance
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