XD won't install

New Here ,
Jul 17, 2021 Jul 17, 2021

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I have all apps in my plan and when I start installing XD using my Creative Cloud app it gets to around 45% then stops and I get a red Installation Failed message instead. I have tried restarting and it is the same. How can I install the app?

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Adobe Employee ,
Jul 18, 2021 Jul 18, 2021

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Hello,

Sorry for the inconvenience caused to you. There must be some issue with CCD .

You can use Cleaner tool to clean creative cloud and its apps and re-install Creative cloud then Xd

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Please revert us back if it doesn't work.

 

Regards,

Anita Subedi

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