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XD won't launch since MacOS BigSur update

Community Beginner ,
Nov 19, 2020

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Hi all,

I updated my mac to macOS BigSur and XD crashes every time I try to open a file or create a new one. I send a few log files via Log Collector. You guys have a plan to fix it? I don't want to try to downgrade my OS.
PS: I removed and re installed XD, nothing has changed. 

Cheers,
Mehmet

Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 35.1 and let us know if it works or if you need any further assistance.

 

Regards

Rishabh

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XD won't launch since MacOS BigSur update

Community Beginner ,
Nov 19, 2020

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Hi all,

I updated my mac to macOS BigSur and XD crashes every time I try to open a file or create a new one. I send a few log files via Log Collector. You guys have a plan to fix it? I don't want to try to downgrade my OS.
PS: I removed and re installed XD, nothing has changed. 

Cheers,
Mehmet

Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 35.1 and let us know if it works or if you need any further assistance.

 

Regards

Rishabh

TOPICS
Crash on mac

Views

331

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Nov 19, 2020 1
Adobe Employee ,
Nov 19, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try re-installing the application and check how it works? In case if this doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Nov 19, 2020 0
Community Beginner ,
Nov 19, 2020

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Hi,

 

I already did both, but time is running out. It's been 4 days since I cannot open my design files. I wonder how you guys didn't properly test CC products for the macOS update? 

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Nov 19, 2020 0
Community Beginner ,
Nov 21, 2020

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Hi all,
I rolled back to previous XD version it works for now. FYI

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Nov 21, 2020 0
New Here ,
Nov 23, 2020

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Thanks, this was the solution for me too!

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Nov 23, 2020 0
Adobe Employee ,
Nov 23, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 35.1 and let us know if it works or if you need any further assistance.

 

Regards

Rishabh

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Nov 23, 2020 1
New Here ,
Nov 23, 2020

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I've installed 35.1 and it opens the files properly now! 👌

Thanks!  

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Nov 23, 2020 1