XD Zeplin problem + downgrade problem

[Jong Kwon5FD2]

Hi,

nothing happens when i export to zeplin. (XD 36.1.32.5)

I see you guys recommend to downgrade to version 35 but on my Creative cloud, i can't find 3 dots to instal older versions. (please see screenshot attached) 

On other apps, there is 3 dots with option to choose other versions.

please help!

[HARSHIKA_VERMA]

Hi Jong,

Sorry to hear you are unable to see the option for other versions in the Creative Cloud app.  XD current version is 36.2, so I would suggest updating XD as well by going to the "Check for updates" option in CCD. Along with that, I would request you to please try the below steps-

• Sign out of Creative Cloud.
• Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity monitor.
• Restart the machine and then Sign back in.

If that doesn't help, please try reinstalling the Creative Cloud Desktop and let us know if that helps.

I will try my best to help.

Thanks,

Harshika

[Jong Kwon5FD2]

Hi Harshika, 

I followed your step, but on my CC it says my XD is up to date.

I also tried to reinsalling CC.

Help please!

[HARSHIKA_VERMA]

Thanks for trying the steps suggested, could you please also try the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and share your results with me.

Thanks,

Harshika

[Jong Kwon5FD2]

I see something different. please see screenshot

Thanks

[Jong Kwon5FD2]

But if you see my photoshop, there is option for Other versions under 3 dots icon.

FYI, my current CC version is 5.3.1.470

iOS Catalina 10.15.7

[HARSHIKA_VERMA]

Thanks for sharing the screenshot. Would you mind telling me if you are on a starter plan or paid plan for the Creative Cloud desktop app?

Thanks,

Harshika