Zeplin export won't show in Adobe XD

New Here ,
Feb 19, 2018

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Hi!

I have zeplin installed on my mac and I have the latest version of Adobe XD but when I try to export my screens to Zeplin the alternative won't show up in the list under File > Export.

Anyone know what the problem is and how I could solve it?

The team investigated a few users with this issue, and this is what they recommend

  • Ensure that you have the latest versions of Adobe XD and Zeplin installed on your computer
  • Check if the folder ~/Library/Application Support/Adobe/Adobe XD CC is writable for the current user account
    • On your Mac OS, open Finder.
    • Select Go > Go to Folder and enter ~/Library
    • Right click the Adobe XD CC folder and see if it is unlocked.
  • If the folder permissions appear correct, check if there is a ‘contentaccess’ subfolder inside there. If it’s missing, reinstall Zeplin.  If it’s present, share the contents of the folder with me over a private message using the instructions in my previous post.

Steps would be basically the same for problems with any of the other partner apps as well (Avocode, Sympli, ProtoPie, or Kite).

Thanks,

Preran

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Import and export, Product issue

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Feb 19, 2018 0
New Here ,
May 29, 2020

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Hi!
I have zeplin installed on my windows computer and I have the latest version of Adobe XD and Zeplin but when I try to export my screens to Zeplin the alternative won't show up in the list under File > Export.

I need help solving this problem.

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May 29, 2020 0
Adobe Employee ,
May 29, 2020

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Hi there,

 

Sorry to hear you're having trouble exporting the XD file into Zeplin. I have downloaded zeplin on my windows machine and soon as I install it. I see the option under export in XD. Would you mind checking the post: https://community.adobe.com/t5/adobe-xd/zeplin-export-won-t-show-in-adobe-xd/td-p/9675628 and try the steps suggested? 

 

Let us know if that helps.

 

Thanks,

Harshika

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May 29, 2020 0
New Here ,
Jun 01, 2020

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Hi!

 

I've tried the steps suggests and it didn't solve it. I reinstalled XD and Zeplin and it didn't solve it either. What else can I do?

 

Thanks

Anna

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Jun 01, 2020 0
New Here ,
Dec 23, 2020

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I've read this discussion, did some actions but still have no possibility to export from Adobe XD to Zeplin.

The 'Export to Zeplin' button has appeared, but when I click it, a Zeplin app is opened and that's it: an image is not exported (((

 

And one more thing: there is no 'Adobe XD CC' folder, just 'Adobe XD' by path: ~/Library/Application Support/Adobe. Is it the same?

 

Environments:

Adobe XD v35.3.12.2

Zeplin: v3.12 (1061)

Mac OS Big Sur v11.1 (20C69)

 

I would really appreciate your help!

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Dec 23, 2020 0
New Here ,
Jan 14, 2021

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Having the same issue - Zeplin opens on export but no window shows in Zeplin asking which project to import artboards into.  This is killing me, have not been able to figure it out and Zeplin support is minimal.  Please advise if possible - thanks!

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Jan 14, 2021 0
Community Beginner ,
Jan 13, 2021

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Not seeing the Zeplin Pop Up (Select Projects Pop Up Modal) when trying to export screens.

@Preran I see that you have resolved many issues similar ones - could you please help me with this. Already had 2 remote calls with Adobe customer care but there were all futile. Also tried reaching out to Zeplin but not working.

ZeplinVersion 3.13 (1085)
Adobe XD Version: 36.0.32.10 Creative Cloud Sync 4.3.71.1
Mac OS Big Sur Version 11.1 (20C69)

 Screenshot 2021-01-13 at 11.56.28 PM.png

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Jan 13, 2021 0
Adobe Employee ,
Jan 14, 2021

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Hi Meenakshi,

 

Sorry for the delay in response. Would you mind trying the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/zeplin-export-won-t-show-in-adobe-xd/td-p/9675628 and see if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

<Merging with curated post>

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Jan 14, 2021 0
New Here ,
Jan 14, 2021

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I have the exact same issue and that post didn't work. Seems like it has something to do with Adobe XD not showing up in the Automation tab under Security & Privacy?  Any help would be appreciated!

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Jan 14, 2021 0
Community Beginner ,
Jan 14, 2021

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Thanks Harshika,

 

But I've gone through all the troubleshooting steps in most of the relevant posts. No idea why this is happening. 
Could you please suggest a solution - have been in touch with Zeplin too but no luck as of now. 

Regards,
Meenakshi

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Jan 14, 2021 0
Community Beginner ,
Jan 14, 2021

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I agree, Adobe XD doesn't show up in the automation tab for me too - not sure, if that is the reason why this issue is happening. 

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Jan 14, 2021 0
Community Beginner ,
Jan 15, 2021

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Hi @DMB2525@HARSHIKA_VERMA @Preran 

Posting a solution here below that worked for me for issue of Select Projects Modal (of Zeplin) not showing up:

 

- Uninstall Zeplin (Delete from your downloads / applications folder and recycle bin) 

- Downgrade Adobe XD to Version 35 from Creative Cloud

- Restart your Macbook

- Download Zeplin back from Zeplin Website

- Open Adobe XD 

- XD will ask for permissions to open Zeplin (Click on Allow / Okay)

- Export Modal from Zeplin now visible👍

- Now upgrade the Adobe XD again to Version 36 (this step is important because files in the latest version cannot be opened in lower versions)

-Try exporting a document from the Version 36 Adobe XD > works like a charm! 😃

 

Best Regards,

Meenakshi

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Jan 15, 2021 2
Community Beginner ,
Jan 17, 2021

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I am facing same issue since last couple of days with Latest Versions of both on Mac. If I downgrade xd i am not sure if my files will open in previous version, also not sure when Adobe will fix this issue. (Just like the issue of updating links faced a couple of days back due to their server problems.) 

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Jan 17, 2021 0
New Here ,
Jan 19, 2021

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This worked perfectly - thanks so much!!

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Jan 19, 2021 1
New Here ,
Jan 19, 2021

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See above - after you downgrade, you can re-upgrade on the last step and your files you made in v36 XD will work perfectly fine (or at least they did for me).

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Jan 19, 2021 1
Adobe Employee ,
3 hours ago

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Thank you, Meenakshi for sharing the steps that worked for you. This will definitely help our customer to resolve their issue. 

 

Thanks,

Harshika

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3 hours ago 0