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Zeplin "importing designs failed" in Windows

Community Beginner ,
Oct 16, 2018

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Just updated both XD and Zeplin to the latest version yesterday.

When I tried to export to zeplin, I keep getting this error message.

Everything was working fine prior to the updates.

I tried again today and getting the same result.

Please help! thanks.

My OS is Windows.

importing designs failed.png

Hi Amitb, Sorry that you are unable to export your artboards here. As mentioned in the screenshot, have you tried to get in touch with Zeplin using support@zeplin.io?

Thanks,

Atul_Saini

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Zeplin "importing designs failed" in Windows

Community Beginner ,
Oct 16, 2018

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Just updated both XD and Zeplin to the latest version yesterday.

When I tried to export to zeplin, I keep getting this error message.

Everything was working fine prior to the updates.

I tried again today and getting the same result.

Please help! thanks.

My OS is Windows.

importing designs failed.png

Hi Amitb, Sorry that you are unable to export your artboards here. As mentioned in the screenshot, have you tried to get in touch with Zeplin using support@zeplin.io?

Thanks,

Atul_Saini

TOPICS
Error, Product issue

Views

7.1K

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Oct 16, 2018 0
Adobe Employee ,
Oct 16, 2018

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Hi Vicp86060206,

Thanks for sharing the screenshot here, could you please try to roll back to v 12 for Adobe XD and check if that is working fine. It would help us find if there are issues with Adobe XD or Zeplin. Here are the instructions to install the previous version: - Install previous version of your Creative Cloud app. 

I would also request you to create a simple file and then export it to Zeplin and then try to import it into it.

Awaiting your response.

Thanks,

Atul_Saini

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Oct 16, 2018 0
Community Beginner ,
Oct 17, 2018

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Hi Atul

Thanks for the reply. Today i started deleting some Artboards from my project and the export to zeplin is working again.

But even after i removed all contents from the artboard, the error message still appears.

After I completely removed that specific artboard, i'm getting new error message (i'm guessing it's from some other artboard).

My only solution at the moment is to identify which artboard is causing the problem and basically I have to remove it and re-create a new one.

Adobe XD error.png

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Oct 17, 2018 1
Adobe Employee ,
Oct 18, 2018

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Hi Vicp, thanks for sharing the details, could you please collect the log files using log collector tool available here: - Log Collector Tool and share the link in a private message.

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Oct 18, 2018 0
Adobe Employee ,
Oct 18, 2018

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Vicp, we would need a couple of details here, could you please share the OS Build and I would also like to know which graphic card drivers are you using, please share along with the version.

Apart from this, I would also like to know if you encountered this behavior after using andy timed transition as mentioned on this link: - Timed transitions in prototype breaks Zeplin export – Adobe XD Feedback : Feature Requests & Bugs.

Awaiting your response.

Thanks,

Atul_Saini

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Oct 18, 2018 0
Community Beginner ,
Oct 19, 2018

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Atul, I sent you the file name for the log collector on a private message.

Below is my OS build.

My graphic card is NVIDIA Quadro M2000M

Apart from this, I would also like to know if you encountered this behavior after using andy timed transition as mentioned on this link: - Timed transitions in prototype breaks Zeplin export – Adobe XD Feedback : Feature Requests & Bugs.

Yes I did experience same issue with all the new prototype features.

The new October XD features such as snap, voice trigger, speech playback, and auto-animate are the main cause of this issue.

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Oct 19, 2018 0
Adobe Employee ,
Oct 19, 2018

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Vicp, thanks for sharing the details, to get the exact OS build, please open Run window by pressing Windows key + R, then type "winver" and press Enter key. It should open a pop up like this with Version and OS build, please share that as well.

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Oct 19, 2018 0
Community Beginner ,
Oct 19, 2018

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Here you go!

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Oct 19, 2018 1
Adobe Employee ,
Oct 19, 2018

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Thanks a ton Vicp, let me share the details with the concerned team. I'll keep you posted on this and I'll let you know in case I need any other details regarding this.

Thanks for your cooperation.

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Oct 19, 2018 1
Community Beginner ,
Nov 22, 2018

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Please update us ASAP as I am unable to upload my XD files to Zeplin on Windows10. I have even tried installing the older 13.0.12 version of XD but still the same error appeared

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Nov 22, 2018 1
Adobe Employee ,
Nov 22, 2018

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Hi Ahsanpervaiz,

Could you please try to update Adobe XD to the latest version, i.e. Adobe XD 13.1? Please update this discussion with the results.

Thanks,

Atul_Saini

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Nov 22, 2018 0
Community Beginner ,
Nov 22, 2018

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Hi Atul,

Its the same with both versions 13.1 also shows the same error

2018-11-23_0820_001.png

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Nov 22, 2018 0
Adobe Employee ,
Nov 28, 2018

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Hi Ahsanpervaiz,

Sorry for the inconvenience that it has caused to you and the delay in response,

I just wanted to check, are you using "Time" as a trigger? If yes, please try to change it a "Tap" and update this discussion in case you need further assistance.

If this is a different issue, could you please raise this issue here: - Adobe XD Feedback : Feature Requests & Bugs with all the required details? You may also connect with our support team for 1:1 support using this link:- Contact Customer Care.

Thanks,

Atul_Saini

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Nov 28, 2018 0
Community Beginner ,
Nov 28, 2018

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No, its not related to Time or Tap Trigger. This error appears always.

I am using Zeplin V1.8 which is latest along with XD v 13.1.32.8 on Windows 10 v 1803 (17134)

Even i have just single artboard with single layer on it, it gives the same error

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Nov 28, 2018 0
Adobe Employee ,
Nov 29, 2018

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It's hard to figure what could be going wrong. I suggest getting in touch with our tech support team directly using this link Contact Customer Care

Thanks,

Preran

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Nov 29, 2018 1
Community Beginner ,
Nov 30, 2018

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I have talked to Customer Support. They were not able to get the solution. Asked me to wait one day so let's see what happens now

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Nov 30, 2018 0
New Here ,
Jan 02, 2019

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any updates on this bug? starting to loose faith in Adobe XD...

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Jan 02, 2019 1
New Here ,
Jan 03, 2019

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Please save document to local pc first then open and export to zeplin, will works fine, zeplin cant gather resources when saved on the cloud.

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Jan 03, 2019 3
Community Beginner ,
Jan 29, 2019

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I have same issue. You must save your cloud data to local folder and after this, you could export. Could Adobe fix this?

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Jan 29, 2019 3
New Here ,
Jan 30, 2019

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I have same issue. You must save your cloud data to local folder and after this, you could export.

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Jan 30, 2019 2
New Here ,
Jun 13, 2019

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Even after saving it to the local folder its not working

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Jun 13, 2019 0