Zoom-in Zoom-out keyboard shortcut's don't work properly in today's update.(39.0.12)

New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Hi guys,

I hope this bug will be solved soon because it is really annoying.

 

Os:
Win10

 

XD version:
39.0.12


Expected behaviour:
Ctrl + Space for zoom-in
Ctrl + Alt + Space for zoom-out
(Any key can be pressed first. Key order doesn't change the behaviour. Such as all other CC apps and also such as old versions of XD)

Currently:
For zoom-in, you have to press the "Ctrl" key first.

Otherwise, if you press the "space" key first, the cursor stands still on the hand prop.

 

 

TOPICS
Crash on windows

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Apr 14, 2021 Apr 14, 2021
Hi , Sorry for the inconvenience.A bug is alreday logged and the team is investigating it. Meanwhile Can you please try some of the Workaround for zoom in/out listed below: 1.Using Ctrl + / Ctrl - 2.Using Ctrl+ space+mouse scroll /  Ctrl+ Alt+ space+mouse scroll  3.Ctrl+ mouse scroll  4.Ctrl +trackpad using two fingers <Marking as correct only to highlight>

Likes

Translate

Translate
New Here ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

I am using XD v.39.0.12 on Windows and since the last update I have found that the keyboard shortcut for zooming in and out (ctrl + mouse scroll) fails intermittently. When it fails, the screen pans up and down while holding ctrl and using the scroll wheel rather than zooming in/out.

 

To correct this I need to click the 'Select' icon at the top of the left sidebar (even though it's already active) and then try again. This workaround usually works but it is frustrating to have to keep doing it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Hi there,

 

We understand your concern. There is already an active conversation going on here: https://community.adobe.com/t5/adobe-xd/zoom-in-zoom-out-keyboard-shortcut-s-don-t-work-properly-in-...

 

The team is actively working on the issue and you'll definitely see the improvements in the future releases of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

I have the same problem on the same OS and XD version.

Win10 + XD 39.0.12.12
Shortcuts between Ctrl, Alt and Space (for zooming in/out or moving trough the spacework) don't shift properly.

 

It happens after the last upgrade.

 

Ty

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 27, 2021 Apr 27, 2021

Copy link to clipboard

Copied

I don't understand how a bug so basic can be shipped in an update. Doesn't Adobe test anything? They would have noticed it right away.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2021 Apr 29, 2021

Copy link to clipboard

Copied

It's been two weeks, and this bug STILL hasn't been fixed.  The hotkeys not working properly disrupts the workflow so much.  It's ridiculous.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2021 Apr 29, 2021

Copy link to clipboard

Copied

The only reason I updated is that I was hoping Adobe would fix another longtime bug (the textbox/text not working after a little while), and of course they didn't fix that.  Instead, they introduced this zoom hotkey bug, which is even WORSE.

 

Lesson learned here: DON'T UPDATE to later versions if you're comfortable with how your older version is working out for you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

In this version,

while moving in with in the xd file with the help of spacebar and mouse works fine, 

however while moving with spacebar and zoom in/out with alt+mouse scroll freeze after every two repetation.

 

 

<The Title was renamed by moderator>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out and reporting the issue. I did see issues reported for zoom in/out shortcuts not working fine as mentioned here: https://community.adobe.com/t5/adobe-xd/zoom-in-zoom-out-keyboard-shortcut-s-don-t-work-properly-in-...

 

I am not able to reproduce the freeze using Alt + Mouse scroll. It works fine at my end on a windows machine. Is it possible for you to record a video for better understanding.

 

I will try my best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

On Windows using the latest version 39.0.12 of Adobe XD.

Spacebar to pan / control+space to zoom in / control + alt + spacebar to zoom out.
Are all quite unresponsive.

XD fails to quickly change to between the desired keyboard shortcuts, making navigating a document slow and rendering XD unusable.

 

I have no memory or storage issues, I have restarted my PC.

The only fix was reverting back to 38.1.12.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

Here is a discussion about this issue, add your comment there so may be they will fix it sooner Solved: Zoom-in Zoom-out keyboard shortcut's don't work pr... - Adobe Support Community - 11965766

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines