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Aero crashes every time I try and load an Aero optimised but layered psd from the adobe cloud.

New Here ,
Jun 04, 2020

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I'm on a 3rd generation iPad Pro and an iPhone xs both of which should meet the technical requirements. 
I've got it working with a flat image but can't make the separated layers work. I created a new set of test documents with the latest versions of everything. Still didn't work. 
Anyone have any ideas? Thank you so much. 

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Aero crashes every time I try and load an Aero optimised but layered psd from the adobe cloud.

New Here ,
Jun 04, 2020

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I'm on a 3rd generation iPad Pro and an iPhone xs both of which should meet the technical requirements. 
I've got it working with a flat image but can't make the separated layers work. I created a new set of test documents with the latest versions of everything. Still didn't work. 
Anyone have any ideas? Thank you so much. 

Topics

Assets, Imports, Interactivity

Views

121

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New Here ,
Jun 05, 2020

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Putting it through Procreate seemed to fix the problem ... mystery. 

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aortiz LATEST
Adobe Employee ,
Jun 12, 2020

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Hi Wondersplatter,

 

I'm glad you got it working, but am wondering if there is actually a bug here that I could log. Can you tell me a bit more about your workflow and how you were exporting/importing the psd file? Were you importing a psd file or a png/jpeg? Did you import from Creative Cloud? How big was the file? Thanks!

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