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iPhone 11 + Adobe Aero: Crash on Loading PSD

New Here ,
Jul 21, 2020

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Hey!  Thanks for reading this 🙂  I am trying to create a project in Adobe Aero and not having much luck importing my PSD (layered) into Adobe Aero.  Everytime I import the file then the app crashes. 

 

The PSD itself was exported for Aero in Photoshop, and has 6 layers but the filesize is very small (under 1mb).  I tried importing from Dropbox, iPhone Files and Creative Cloud files.  All of the imports crash the app.

 

The phone itself isn't very old, and has no issues otherwise.  I actually upgraded my phone specifically to use Adobe Aero, so I feel a bit disappointed if I can't use it but there may be something I am doing wrong.

 

Would anyone be able to troubleshoot further?  I read documents about preparing the layers/PSD for Aero and it seems to be appropriate (no duplicated named layers, small filesize, etc.) however the issue still persists.  

 

Many thanks!

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iPhone 11 + Adobe Aero: Crash on Loading PSD

New Here ,
Jul 21, 2020

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Hey!  Thanks for reading this 🙂  I am trying to create a project in Adobe Aero and not having much luck importing my PSD (layered) into Adobe Aero.  Everytime I import the file then the app crashes. 

 

The PSD itself was exported for Aero in Photoshop, and has 6 layers but the filesize is very small (under 1mb).  I tried importing from Dropbox, iPhone Files and Creative Cloud files.  All of the imports crash the app.

 

The phone itself isn't very old, and has no issues otherwise.  I actually upgraded my phone specifically to use Adobe Aero, so I feel a bit disappointed if I can't use it but there may be something I am doing wrong.

 

Would anyone be able to troubleshoot further?  I read documents about preparing the layers/PSD for Aero and it seems to be appropriate (no duplicated named layers, small filesize, etc.) however the issue still persists.  

 

Many thanks!

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New Here ,
Jul 17, 2020

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Hey everyone!

 

I just got a 2020 iPad Pro for myself and was excited to push the Lidar capabilities with Aero!

 

However, every time I click the blue plus sign to add my PSD save file, the app crashes. I've reinstalled and no luck. Is there any word of a patch or maybe even a work around? 

thank you. 

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aortiz LATEST
Adobe Employee ,
Aug 20, 2020

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Hi Shecoloura,

 

Thanks for letting us know you are seeing this issue and for reading the HelpX documentation. You may also want to try importing your psd file without a locked background. In Ps, unlock your background layer, save, and then use the "Export to Aero" functionality. This may allow you to bring in this psd file properly. 

 

If the problem persists, please reach out to me here with the psd file and I can take a closer look at it. Thanks again for bringing this up!

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