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Usdz exported from aero has an unsupported file format

Contributor ,
May 10, 2020

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Hi ! I exported an aero scene from iphone 11 and when i'm trying to do anything with the usdz file on macbook pro like drag to a folder , or view i get the message that it has an unsupported file format. Also my macbook pro freezes. This same file seems to b ok on mobile. 
i am trying to add it to my website .would appreciate ur help!🙏

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Animation, Assets, Desktop, Performance

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Usdz exported from aero has an unsupported file format

Contributor ,
May 10, 2020

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Hi ! I exported an aero scene from iphone 11 and when i'm trying to do anything with the usdz file on macbook pro like drag to a folder , or view i get the message that it has an unsupported file format. Also my macbook pro freezes. This same file seems to b ok on mobile. 
i am trying to add it to my website .would appreciate ur help!🙏

Topics

Animation, Assets, Desktop, Performance

Views

324

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aortiz LATEST
Adobe Employee ,
Jul 02, 2020

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Hi piixy,

 

Thank you for raising this issue. USDZ is an Apple proprietary filetype that does not support animations which may be the issue here. I was able to export a .usdz file and haven't had the same problems you are describing. What OSX are you running on your macbook pro? Also what kind/generation macbook pro are you using? Thanks!

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