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Can't launch 23.5x12

Community Expert ,
Apr 25, 2023 Apr 25, 2023

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Latest beta (23.5x12) won't lunch for me. It gets through Initializing MediaCore, then just vanishes shorly after that. When I try to relaunch, it offers to let me launch in safe mode, which desn't help. I've done a couple of rounds of uninstall and reinstall, but no luck. I've retreated to 23.4x48, which seems to work fine.

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correct answers 2 Pinned Replies

Adobe Employee , Apr 25, 2023 Apr 25, 2023

Thank you, @Dan Ebberts! Much appreciated. This might be limited to Windows systems. It is also appearing to be font-related, but I know that listing out installed fonts isn't a realistic ask. This will likely need to be fixed on our end and we will update this thread when a fix is available in Beta builds.

 

Cheers,

- John, After Effects Engineering Team 

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Adobe Employee , May 10, 2023 May 10, 2023

Hi @Dan Ebberts,

Yes, I was just about to ping you yesterday when I was able to launch on my affected system as well. Thank you again for reporting!

Cheers,

- John, After Effects Engineering Team  

Status Fixed

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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Hi @Dan Ebberts,

Thanks very much for reporting this issue. We are able to reproduce it on some of our test systems as well, though not on all of them. Would you mind sharing your system details so we can see if there is anything in common?

 

Thanks again for letting us know about this,

- John, After Effects Engineering Team  

Status Investigating

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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Windows 10 Pro 64 bit, 32GB, NVIDIA Quadro K2200 with driver 31.0.15.2849. Did I leave anything out?

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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Thank you, @Dan Ebberts! Much appreciated. This might be limited to Windows systems. It is also appearing to be font-related, but I know that listing out installed fonts isn't a realistic ask. This will likely need to be fixed on our end and we will update this thread when a fix is available in Beta builds.

 

Cheers,

- John, After Effects Engineering Team 

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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I think the last thing I saw was that it was trying to load fonts when it disappeared, but things were moving pretty fast. I used an InDesign script to print out a list of installed fonts, but this forum won't let me post a .txt file.

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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@Dan Ebberts thank you for the report.

 

If the splash screen is to be believed, Bookman Old Style Italic is the last font being processed and presumably the likely trigger.

 

I would like to test with this font. Can you contact me directly - douglas.waterfall@adobe.com

 

You have retreated to a previous build of AE - if you are able, can you disable this font on your system and re-launch to see if you can get by it?

 

Thanks

Douglas Waterfall

After Effects Engineering

 

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Community Expert ,
May 10, 2023 May 10, 2023

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FYI, after holding at 23.4x48 for a while, I tried 23.5x27 today and it launches fine. So I'm guessing whatever it was is fixed now.

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Adobe Employee ,
May 10, 2023 May 10, 2023

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Hi @Dan Ebberts,

Yes, I was just about to ping you yesterday when I was able to launch on my affected system as well. Thank you again for reporting!

Cheers,

- John, After Effects Engineering Team  

Status Fixed

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Adobe Employee ,
May 10, 2023 May 10, 2023

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I did fix something, or perhaps I should say that John Columbo was having this problem as well and we were able to partially find an answer for him.

 

In his case it was Adobe Clean UX which was mysteriously throwing a fit - but not on other systems, and not for other people either. So that was weird.

 

The code change I made was to wrap the offending call and when it fails do something different but also log the font that I had to work around.

 

@Dan Ebberts Do you know how to turn on logging and find/view the file? I would like to know what font it complained about for you.

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Community Expert ,
May 10, 2023 May 10, 2023

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I think I knew how to do that at one time, but I've lost track of the instructions.

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Community Expert ,
May 10, 2023 May 10, 2023

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I did track down today's log file (maybe I had turned on logging in the past) and there's this font stuff in there: 

 

[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2023-05-10_10-27-41][14964][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects (Beta)\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf

 

I notice that the AdobeCleanUX folder doesn't seem to exist in the Support Files folder--don't know if that's relevant.

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