Rotobrush 2 No Longer Working

New Here ,
Sep 01, 2020 Sep 01, 2020

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I have used the Rotobrush 2 for a whole lot of shots and so far its been working well. Lately I have not been able to use it at all because after making my selection on the first frame it will not process any further frames. The viewport turns black and I get an error that says "After Effects (Beta) warning: Unknown Exception"

 

I tried uninstalling and reinstalling the AE Beta, and the CC app, but it does not seem to be helping.

Windows 10: version 10.0.18362 Build 18362
AMD Ryzen 7 8-Core 3.59 Ghz

32 GB RAM

RTX 2080 Super

 

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Bug, Error, Performance

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Adobe Employee , Sep 15, 2020 Sep 15, 2020
Hi again AcidZack, This issue is resolved in the latest build of After Effects (Beta) ( 17.5.0.21 ). Please let us know if you're still experiencing this error in the latest build. Thanks very much, - John, After Effects Engineering Team

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Adobe Employee ,
Sep 01, 2020 Sep 01, 2020

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Hi AcidZack,

Thank you for reporting this issue. The team is aware of the problem and looking at possible solutions. When a fix is availabe in a new Beta build, I'll follow back up on this post to let you know.

 

Thank you again,

- John, After Effects Engineering Team

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New Here ,
Sep 02, 2020 Sep 02, 2020

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Rotobrush broken for me as well. Is it possible to downgrade to the previous beta build?

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Adobe Employee ,
Sep 02, 2020 Sep 02, 2020

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Yes you can install older beta builds from Creative Cloud Desktop app. Go to 'Beta apps' section. For 'After Effects (Beta)' you should see three dots next to 'Open' button. Tap on three dots and you should see the option to install 'Other versions'. It should list all available beta builds for installation. Note that it does not list all builds, but the available options should be sufficient for you.

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New Here ,
Sep 01, 2020 Sep 01, 2020

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I am getting the same thing but this is my first time installing it and trying it out today.

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Adobe Employee ,
Sep 15, 2020 Sep 15, 2020

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Hi again AcidZack,

This issue is resolved in the latest build of After Effects (Beta) ( 17.5.0.21 ). Please let us know if you're still experiencing this error in the latest build.

 

Thanks very much,

- John, After Effects Engineering Team

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New Here ,
Dec 06, 2020 Dec 06, 2020

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LATEST

Hi John, I have Version 17.6.0 

And it's still doing this for me.

 

I'd appreciate any help with this please?

Thank you for your time

Jerome

 

My system is as follows

Windows 10 Home Version 1903 OS Build 18362.657

AMD Ryzen 5 1600X Six-Core 3.6 GHz

16GB RAM

AMD Radeon (TM) RX 570

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