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24.3 After Effects error: Photoshop file format error (-1). (45::35)

Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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I render out Cinema DNG files using After Effects all the time. 24.3 Mac (intel) has something seriously broken with it when it comes to accessing DNG sequences over an SMB network connection. Prior versions worked fine with no issue. Windows version not impacted. 
 
Everytime I open an existing project, it first asks to convert it to the new format and then it gives me a dozen or more errors:
 
After Effects error: Photoshop file format error (-1). (45::35)
 

Some details:

  • AE for Mac (Intel) version 24.3.0 (build 50)

  • Footage where this is occurring is Cinema DNG format.

  • Files are stored on a TrueNAS server connected by SMB over 10Gbe Ethernet.

  • Prior to this I have seen PS have issues occasionally opening DNGs on network drives but never AE.

  • Oddly, when previewing C-DNG sequences, it shows most frames just fine.

  • All DNGs are confirmed to be valid and not corrupted or special in any way.

  • Prior versions of AE did NOT have this issue.

  • Does not occur on Windows version of After Effects.

Bug Investigating
TOPICS
Import and export , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , Apr 22, 2024 Apr 22, 2024

Hi @iawood,

Thank you for reporting this issue. We are also able to reproduce the Photoshop file format error when opening and converting a 23.6 project into a 24.3 project. We have a ticket open to investigate a fix for a future version of After Effects.

 

Thanks again,

- John, After Effects Engineering Team 

Status Investigating

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Community Expert ,
Apr 21, 2024 Apr 21, 2024

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You're doing this using Autokroma Influx, right?

Is that installed on the Mac?

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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I have no idea what that is. 

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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Autokroma Influx is not installed. This is all being done natively in AE without plugins. 

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Community Expert ,
Apr 21, 2024 Apr 21, 2024

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Which version of Adobe Camera RAW is installed on the Mac?

One place to find this is under Installed Apps in Adobe Creative Cloud Desktop.
Pictured:  Adobe Creative Cloud Desktop showing Camera Raw version 16.2.1 via a mouse over.Pictured: Adobe Creative Cloud Desktop showing Camera Raw version 16.2.1 via a mouse over.

 

Do the DNG files open in Photoshop on the same workstation?

How were the DNG files created/captured?

I'm able to import DNG files from a Canon EOS 350D as expected with Camera Raw 16.2.1 under macOS Ventura 13.6.5 in After Effect 24.3.0 (Intel).

Since you're looking to match what's happening as expected on the Windows side, compare the versions of Camera RAW and After Effects.

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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ACR is version 16.2.1 on both windows and mac. Both are fully opdated. 

I have now encountered issues on Windows as well. I don't get the error above but my rendering just stops after about 400 or so frames. 

All of this used to work perfectly on both machines. 

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @iawood,

Thank you for reporting this issue. We are also able to reproduce the Photoshop file format error when opening and converting a 23.6 project into a 24.3 project. We have a ticket open to investigate a fix for a future version of After Effects.

 

Thanks again,

- John, After Effects Engineering Team 

Status Investigating

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New Here ,
May 06, 2024 May 06, 2024

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I'm also having this error, but not using Maya at all.

just Photoshop files in After Effects.

 

I was working on the same projects a couple days ago with no issues. Now multiple files are having the same error.

Also tried it on two different machines, and it happens on both. 

 

Wondering if it is just the latest AE update.

I'm gonna try rolling back a version to see what happens. At this point I just have a bunch of files that are totally uneditable.

It's frustrating!

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New Here ,
May 06, 2024 May 06, 2024

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LATEST

Just following up on this. Was working in AE 24.3 while getting this error.

 

I just rolled back to 24.1, and suddenly all the same files that were receiving GPU errors before are all working with no errors. Hopefully Adobe will figure out this bug soon, but for now rolling back seems to help.

 

Still don't know what was causing it, but at least for now I can work in the previous version until adobe figures out this bug.

 

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