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Adobe After Effects 2023 Keep Generating Crash Files on the desktop

Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Process: [5488]
Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exe
Product Version: 23.0.0.59
File Version: 23.0.0.59
Code Type: x64
Parent Process: explorer.exe [8784]


Date/Time: 2024-01-30 17:21:43 India Standard Time
OS Version: 10.0.22621.3085
Report ID: 38f49477-1c70-4d26-8640-424918248fe8

 


Time Awake Since Boot: 290 seconds


Crashed thread: 0 [3768] THREAD_PRIORITY_NORMAL


Exception Code: 0xc06d007e
Exception Parameters: 0x00bf9ec0
Exception Message: 3228369022


Application Specific Information:
C:\Windows\System32\KERNELBASE.dll

 

Thread 0 Crashed: [3768] THREAD_PRIORITY_NORMAL

 


Thread 0 [3768] crashed with X86 Thread State (64 - bit) :
rax: 0x00000000c0000135 rbx: 0x0000000069798b00 rcx: 0x0000000000000000 rdx: 0x00007ffb979609cf
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000bf9ee9 rsp: 0x0000000000bf9da0
r8: 0x00007ffb9797dc1e r9: 0x00007ffb97a879e8 r10: 0x00000000000005f5 r11: 0x0000000000bf9840
r12: 0x0000000069798b78 r13: 0x0000000000000068 r14: 0x0000000069791028 r15: 0x000000006978f2a8
rip: 0x00007ffb95234d8c

 


Binary Images:


System Information:
Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
Number of processors: 8
Processor type: PROCESSOR_AMD_X8664
Processor level: 6
Processor revision: 11527
Active processor mask: 0xff
Page Size: 4096
Allocation granularity: 0x10000
Minimum application address: 0x0000000000010000
Maximum application address: 0x00007FFFFFFEFFFF

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correct answers 1 Pinned Reply

Adobe Employee , Jan 30, 2024 Jan 30, 2024

Can you post the entire contents of the .crash file back here? I suspect it will be related to something like Trend Micro Anti-Virus or a Video Driver, but withouth any call stacks to look at, it's hard to pinpoint something.

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1 Comment
Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Can you post the entire contents of the .crash file back here? I suspect it will be related to something like Trend Micro Anti-Virus or a Video Driver, but withouth any call stacks to look at, it's hard to pinpoint something.

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