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AE Crashes after sending to media encoder 17.7.0

3 Votes
Explorer ,
Sep 28, 2022 Sep 28, 2022

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After installing the latest update (17.7.0) AE started crashing after sending compositions to render in AME.

See Screen capture of the crash
+ attached crash report
Bug Needs More Info
TOPICS
Troubleshooting

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4 Comments
Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hi Ariel,

Thank you for reporting this issue. We've been able to reproduce this crash as well and found it to be caused by an incompatibility with a component of a third-party extension called Templater. Do you have this extension installed, and if so, does uninstalling it allow you to send compositions to AME?

Thank you again for the report,
- John, After Effects Engineering Team

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Explorer ,
Sep 28, 2022 Sep 28, 2022

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Hi sorry I didn't answer sooner.
No, I don't have an extension called "Templater" installed.

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Enthusiast ,
Sep 28, 2022 Sep 28, 2022

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Hello all! Dataclay has issued a fix for users of Templater. Please see the following release notes:

https://support.dataclay.com/templater/content/introduction/welcome/whats_new.htm

Download the the 2.9.6 installers here: https://dataclay.com/templater

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hi @Ariel_Brener,

Are you still experiencing this crash with the latest 22.6 version of After Effects?

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team  

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