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AE Preview keeps freezing after opening layer.

Explorer ,
Nov 09, 2023 Nov 09, 2023

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I have been using after effects for a month or so but i recently have been running into an error. Every time I open a layer panel, the preview freezes and it doesnt unfreeze until i save my projects, exit AE and go back into the project. I used to use AE 2022 and this bug would still happen, so I uninstalled it and got AE 2021. The bug is still here so i figure this must be something with my computer. 

 

My info: 64-bit operating system, x64-based processor, CPU: AMD Ryzen 5 5500U with Radeon Graphics. I have put a video for visual detail to explain what Is going on.

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Compositing and VFX , Crash , Performance , Troubleshooting , Workflow

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correct answers 1 Pinned Reply

Adobe Employee , Nov 09, 2023 Nov 09, 2023

Thanks for the updated video. Can you update to AE 2023 or AE 2024 and see if this still happens?

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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Thanks for the updated video. Can you update to AE 2023 or AE 2024 and see if this still happens?

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Explorer ,
Nov 09, 2023 Nov 09, 2023

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Still doesnt work. 

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Explorer ,
Nov 09, 2023 Nov 09, 2023

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btw the timeline works perfectly fine

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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I recommend you use version 2023 instead of 2024. I also have the same problem when using 2024. 

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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Hi lapulga,

 

What's the source of the media? Are they downloaded from the Internet? Try transcoding them using Media Encoder before importing into After Effects.

Let us know if that brings any change.

 

Thanks,

Nishu

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Explorer ,
Nov 10, 2023 Nov 10, 2023

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It doesnt matter what media it is, the comp gets frozen even if i delete the clip

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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We'll need a log file to see if there is more here we can help you with.

 

Start AE

Go to Help -> Enable Logging

Restart AE

Perform the actions that cause the issue

Go to Help -> Reveal Logging File

 

A few folders will open up. Find the "After Effects Log.txt" file and post it back to the forums. That should have some error messages that will help us understand what is going on.

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Explorer ,
Nov 10, 2023 Nov 10, 2023

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Ok ill put it in a new post.

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Explorer ,
Nov 10, 2023 Nov 10, 2023

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How do i turn off logging? my bad

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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It'll turn off after 24 hours, or you can choose Help -> Enable Logging again (when it has a checkmark) to turn it off.

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Explorer ,
Nov 11, 2023 Nov 11, 2023

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Ive tried AE 2023 and its still not working. My AE is litterally broken. I cant use trackers, or anything. Oh btw whenever the layer glitch happens and its frozen, when I restart AE, if i open the layer, it shows a black screen.

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Explorer ,
Nov 11, 2023 Nov 11, 2023

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Good news, I updated my drivers and everything is working fine! thank you for helping me

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