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AE v23 crashes when converting v22 project

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Explorer ,
Dec 14, 2022 Dec 14, 2022

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AE v23 crasheds whenever opening a project created in AE v22. Immediately upon opening, I'm prompted that the project must be converted and the conversion begins, but AE then crashes & closes once the progress window gets about halfway through the conversion. It's stuck in a crash loop. Also, when opening a Premiere project containing an AE v22 comp, the project is unable to locate and relink to that file. When trying to locate & link the AE file in the Premiere media window, an error message appears that says the file must be converted to AE v23 to in order to continue. However, as stated earlier, the AE crash loop prevents this. My AE crash report is attached.

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Crash , Dynamic link

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correct answers 1 Pinned Reply

Adobe Employee , Dec 21, 2022 Dec 21, 2022

Hi @madkatworks,

Thank you for reporting this issue. I'm sorry to see that this crash is preventing you from working with old projects in v23.0. 

 

Is this crash occurring when you try to open any project from v22, or only for certain projects? If only for certain projects, would it be possible for you to share one of these projects with us? This would help us reproduce the problem and better diagnose the issue.

When the crash occurs, are you shown the Crash Reporter dialog? If so, please be sure

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Hi @madkatworks,

Thank you for reporting this issue. I'm sorry to see that this crash is preventing you from working with old projects in v23.0. 

 

Is this crash occurring when you try to open any project from v22, or only for certain projects? If only for certain projects, would it be possible for you to share one of these projects with us? This would help us reproduce the problem and better diagnose the issue.

When the crash occurs, are you shown the Crash Reporter dialog? If so, please be sure to send that report with a brief description (e.g. "I was opening a v22 project") and your email. The crash log you've included appears to be for AE render engine, rather than the main application, and so is not as indicative of the crash as a submitted crash report from the main application would be.

 

Finally, you may want to try updating and opening these projects in the latest 23.1 version of After Effects. This new version has several fixes for crashing/hanging issues we've had reported during project open and these might apply to the crash you're seeing.

 

Thanks again for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

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