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AE23.2 crashes while using trapcode universe type cast

Community Beginner ,
May 01, 2023 May 01, 2023

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Hey all,

So even on its best days, AfterEffects has always been some seriously buggy software. This is especially true regarding third-party enhancements like the Maxon plug-ins. Every time Adobe releases a new version, it breaks the 3rd party plug-ins. Maxon seems to be able to release updates without causing crashes; however, every Adobe update causes plug-ins to crash. Perhaps someone at Adobe will see this and take note? Normally, the solution is to return to the previous version and hope for the best. I just upgraded to the latest version of AE at the time of this writing and cannot use the plug-ins at all. They worked via the previous version with a number of sufferable transient issues, but now project files with typecast crash the software right away. I've also cleared my temp files, uninstalled and reinstalled AE, as well as the entire creative cloud suite, and mixed/matched different software versions for some semblance of functionality.

 

Has anyone had any luck fixing Adobe's compatibility issues on the developer side? Does anyone know what Adobe changed between the two versions that broke the software? I've already spoken with Maxon, and they've assured me they're looking into whatever was broken on this end. What is Adobe prepared to do for its customers?


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Compositing and VFX , Crash , Performance , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , May 02, 2023 May 02, 2023
  • What versions of AE are you referring to when you say "two versions that broken the software?"? 
  • What version of the Maxon plugins are you using? 
  • Do you have a project you can share with us to help reproduce the issue? 

 

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Adobe Employee ,
May 02, 2023 May 02, 2023

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  • What versions of AE are you referring to when you say "two versions that broken the software?"? 
  • What version of the Maxon plugins are you using? 
  • Do you have a project you can share with us to help reproduce the issue? 

 

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Community Beginner ,
May 02, 2023 May 02, 2023

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The version that doesn't work at all is 23.3, I had some success with 23.2.1 but even that version crashed once you went to change the text.

Maxon version 2023.1.0

 

The bug is reproducible with the typecast effect applied to any b-roll.

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Adobe Employee ,
May 02, 2023 May 02, 2023

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I don't know if I'm reproducing this properly. I do find After Effects is hanging for some amount of time after applying Type Cast on top of footage, but it does eventually return. 

 

Are you seeing a hang or an actual crash of the application? 

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Community Beginner ,
May 03, 2023 May 03, 2023

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LATEST

I can add the feature (sometimes), but I get a crash once I start
manipulating any of the settings. It happens most frequently if I need to
close the project file and come back to it a day later or something.
Eventually the screen goes white, stops responding, and just hangs there
indefinitely. The longest I've clocked this behavior is 14+ hours. I don't
think it's a processing issue. I'm using a 3060 with 32gb ram. It's not the
fanciest setup, but it should be enough to process a single frame I would
think?
All the best,

*Drew Wiech *
<personal information removed>

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