After efects craching during work

[moo_5317]

After efects craching during work

 how can i solve that issue

[Sébastien Périer]

Hi @moo_5317 ,

I'm sorry you are experiencing crashes with After Effects. In order for us to better understand your issue, we need to know more about your current configuration:

- What version of After Effects do you use?
- What operating system and what version?
- What is your hardware, RAM, CPU, GPU?
- When does AE crashes? Is it crashing when you do a specific task in AE? When AE crashes, do you get the crash reporter dialog, and do you fill it?

[moo_5317]

after effects version 2025
Operating system is windows11
My laptop is Acer helios predator 16 neo
i9
Nividia RTX 4070
After effects stopped suddenly during normal projects