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After Effects 2023 & 2022 constantly crashing, Yes I have updated graphics drivers

New Here ,
Jun 01, 2023 Jun 01, 2023

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After Effects 2023 & 2022 are constantly crashing, Yes I have updated graphics drivers.

The has been an awful experience.

Firstly they would not install via the CC app. 

Then they would not startup without crashing.

So I updated graphics card (RTX4080) to latest studio drivers (535.98)

I managed to work for 30min, then the app crashed (2023 latest), and now I can't start either 2023 or 2023.

All the crash logs state this with slight variations:

 

Crashed thread: 27 [9012] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x0000006669a00f48
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

 

I tried attaching the .crash files but guess what, even that doesn't work.
garbage

Bug Unresolved
TOPICS
Crash

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18 Comments
New Here ,
Jun 01, 2023 Jun 01, 2023

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System is:
Windows 10 64-bit
Processor 12th Gen Intel(R) Core(TM) i9-12900K 3.20 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System type 64-bit operating system, x64-based processor



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Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

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If you still have the crash log, can you find Thread 27 and copy that portion of the crash file back here? That should give us an idea of what's going on. 

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New Here ,
Jun 01, 2023 Jun 01, 2023

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Here you go:

27 dvaui 0x00007ff90a422a11 dvaui::dialogs::messagebox::Messagebox + 561

from another (crash thread 44)

44 AfterFX 0x0000000140003158 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]

 

 

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New Here ,
Jun 01, 2023 Jun 01, 2023

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Bunch more

Crash thread 23
23 AfterFX 0x00007ff7fa692a69 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]

different one crash thread 47
47 AfterFXLib 0x00007ffcf0ab2a6e AEWinMain + 1630

another different one thread 48
48 AfterFX 0x00007ff7fa692a69 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]
another different one
41 AfterFXLib 0x0000000181660c9c FEE_ShowMessageboxForEarlyDebugAttach + 4364
another differnt one
21 AfterFXLib 0x000000018165fb87 egg::dynamiclinksupport::SetMemoryLimits + 14663

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New Here ,
Jun 01, 2023 Jun 01, 2023

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One thing that is weird is that at the bottom of the crash logs (all of them) it states:
Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
Number of processors: 24
Processor type: PROCESSOR_AMD_X8664
But my processor is INTEL

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Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

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Can you DM me one of the .crash files? Just need a bit more info that isn't in the posts above.

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New Here ,
Jun 01, 2023 Jun 01, 2023

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I tried
you don't support .zip

type .crash not supported
ugh

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Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

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Can you paste the contents into a forum reply? Or place it on a site I can download it from?

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New Here ,
Jun 02, 2023 Jun 02, 2023

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Tried to paste into a message to you and message can't exceed 60,000 characters.
This forum is really really bad for support

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New Here ,
Jun 02, 2023 Jun 02, 2023

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Tried renaming to .txt and you don't support that either

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Sorry about the issues. I'm discussing with the forums team how to make this easier. In the meantime can you place the file on your creative cloud storage or dropbox or onedrive or somewhere that it can be shared and I can download it? 

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New Here ,
Jun 02, 2023 Jun 02, 2023

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Tried uploading to Creative cloud and I can't upload .zip "Upload a PSD,AI or XD file to try again"

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New Here ,
Jun 02, 2023 Jun 02, 2023

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Tried to upload in my Library, again, filetype not supported

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New Here ,
Jun 02, 2023 Jun 02, 2023

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Can I email you directly ? I have a 300kb .zip . I could easily attach

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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That's strange about the file type into Creative Cloud. I have every sort of file extension I can imagine in mine. Anyway, go ahead and email it to mfrbeta@adobe.com - Strange I know, but I can't give out my personal email address on the forums, but this will get to me. 

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New Here ,
Jun 02, 2023 Jun 02, 2023

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sent

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Got them, thank you. 

 

It appears all the crashes are occuring due to something called Trend Micro UMH Monitor Engine, which I think might be something to do with Ransomeware protection. If you have any control to disable that, do that and see if that helps with AE being more stable for you.

 

I also see both WACOM tablet and NVIDIA driver potential issues in the crashes. I believe you are up to date on the NVIDIA piece, but you might try disconnecting your Tablet if the Trend Micro software doesn't solve the problem. 

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New Here ,
Jan 16, 2024 Jan 16, 2024

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LATEST

I'm new to After Effects but not new to the subpar performance of adobe's software. Going through my first After effects tutorial and just experienced my first crash. Upon relaunch, the program stated that the crash may be due to the Transform effect. Whatever. It looks like I can expect more temperamental conduct from yet another adobe application.

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