After Effects 2025 crashing when importing video

[lucasvasconcelos]

I'm having a problem with the After 2025 version and also with the latest beta version of After 2025. When adding a video to the project, after a certain amount of time, After crashes. I can't find the space and see the preview of the video. When saving, it crashes with the file saving pop-up. I need to force close it and open it again. After a certain amount of time, it gives the same problem again.

Note: whether or not you import a PSD, it gives the error. When you open After and import only the video file, it gives the problem.

I didn't have this problem in After 2024.

I currently use a Mac with macOS Sequoia 15.3.1.

[guillaumeg71622890]

Same problem here in After Effects 25.1. Currently working with MOV iPhone footage, but had the same problem with mp4 footage also. After a a minute or so composition window no longer updates. I can save my work but the save pop-up does not disappear. If I try to quit I get a spinning ball and from there I can only force-quit. 

Footage is 29.97 fps and the comp is 23.976 fps, if that helps.

[guillaumeg71622890]

EDIT : switching from Mercury Software Only to GPU Software Acceleration in Project Settings seem to have fixed the issue for now.

[Daniel Danielsson]

Just came in to bump up the thread and say I seem to have the same issue in AE 25.2.2 on M1 Mac (though I hadn't linked it with footage).
Safe mode or not, plugins or not, updated AE, and reinstalled AE, updated again.

I'm up to 41 crashes so far today and it's only lunchtime. (Sidenote: Won't have time to eat lunch today because I am stupidly using AE for a client project with a real deadline and the crashing is delaying me too much. Something to keep in mind when choosing software for the next project.)

I'm trying guillaumeg71622890's suggestion, and I'll see if that helps.

[AM-S]

@Kevin-Monahan Is there any update on this bug, was your team able to repliacte the issue with project files submitted by myself and others? As we're a couple of months down the line now from the original posting, would be good to get this resolved as soon as possible. Thanks.

[Fabio22557433ezjg]

@AM-S Why? Do you really think being able to import a video clip into a video editing software without it crashing is more important than stuffing it with new AI features nobody really asked for? Do you really think us, mere paying users, are more important than the SACRED SHAREHOLDERS?

[Polo Freitas]

Same problem, with newer versions, I think it's more when I import .mov, I hope they solve it.