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After Effects 23.4 crashes on startup

Explorer ,
May 21, 2023 May 21, 2023

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I've tried deleting old configs, reinstall GPU driver but it seems like the beta version works totally fine.

PC specs attached as I can't upload the crash dump file

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Troubleshooting

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13 Comments
Adobe Employee ,
May 22, 2023 May 22, 2023

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Hi:

 

Were you able to submit a crash report? If so do you include an email so we can find it?

 

Or perhaps it just fail to start entirely?

 

Thanks

Douglas Waterfall

After Effects Engineering

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Explorer ,
May 22, 2023 May 22, 2023

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Yeah. I submited a crash report by (email id removed by Mod.)

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Hi @supahfox,

 

Thanks for submitting the crash report and letting us know.
However, to maintain the privacy and security of our community members, we ask that personal details not be shared publicly.
I have removed your email from your reply. Before doing that, I made sure to share it with @Douglas_Waterfall internally.

 

Thanks,
Nishu

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Explorer ,
May 23, 2023 May 23, 2023

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Hi. I have the same issue with the newest update so I've send another crash report by the same email

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Explorer ,
May 23, 2023 May 23, 2023

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Btw I've uninstalled CC using CC Cleaner Tool and reinstalled everything

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Adobe Employee ,
May 24, 2023 May 24, 2023

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I found one crash report from you so far - they sometimes are hard to find - marked May 24, 10:34 AM, and you on Windows 10.0.19045 and AE 23.4(53).

 

The one I am looking at is not strictly what I would consider a startup crash - assuming I am reading it correctly - the call stack looks like a font is being applied and it crashed.

 

Does that tie into something you were doing?  If so, what font were you trying to apply?

 

Douglas Waterfall

After Effects Engineering

 

 

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Explorer ,
May 24, 2023 May 24, 2023

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No, it does not apply at what I was doing. It seems that disabling Adobe
Fonts in CC solves the problem. But if I want to use Adobe Fonts in the
future. How can I fix it?

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Good! Now we gotta figure out what font is causing the conflict/crash.

 

Typically this comes from duplicates - the next version does a much better handling of that.

 

I have no idea how many fonts you had activated - the hard way would be to re-activate them one by one and re-launch hoping to reproduce the crash.

 

An more efficient strategy would be re-activate half of them, then try to launch - if it crashes, then it is somewhere in that set. Then you de-activate half of the ones you activated and try again. That will limit how many tries you have to do.

 

Annoying, but sometimes there is no more efficient way.

 

Douglas Waterfall

After Effects Engineering

 

 

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Explorer ,
May 24, 2023 May 24, 2023

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You mean to disable fonts on Windows itself or in Adobe Fonts. As far as I
know I've installed some fonts on Windows Font Manager (idk what's called)

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Re-enable the Adobe Fonts.

 

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Per @Douglas_Waterfall's response, marking this thread as Needs More Info.

- John, After Effects Engineering Team 

Status Needs More Info

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Explorer ,
May 24, 2023 May 24, 2023

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It seems that it enables itself on CC startup. At this moment I'm not having the same issue anymore

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Explorer ,
May 24, 2023 May 24, 2023

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LATEST

Btw, how can I generate a crash log? (I wasn't generating any log when AE was crashing)

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