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After Effects 25.2 Crashing on Open

New Here ,
Apr 07, 2025 Apr 07, 2025

Auto updated to the newest 25.2 upgrade on After Effects and it crashes on every open. have installened new system software and redownloaded it a few times. same result.

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correct answers 1 Pinned Reply

Adobe Employee , Apr 07, 2025 Apr 07, 2025

Hi @Sevrin333235424bdx,

Thank you for reporting this issue and sorry to hear that the 25.2 version is crashing on your system.

When the crash occurs, are you prompted to submit a crash report? If so, please make sure you submit the report with the email used for your CC account, as it is enormously helpful for our investigation in the cause of the crash.

Thanks again for the reporting this issue,

- John, After Effects Engineering Team 

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Adobe Employee ,
Apr 07, 2025 Apr 07, 2025

Hi @Sevrin333235424bdx,

Thank you for reporting this issue and sorry to hear that the 25.2 version is crashing on your system.

When the crash occurs, are you prompted to submit a crash report? If so, please make sure you submit the report with the email used for your CC account, as it is enormously helpful for our investigation in the cause of the crash.

Thanks again for the reporting this issue,

- John, After Effects Engineering Team 

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New Here ,
Apr 07, 2025 Apr 07, 2025

yep, submitted report and reverted back to 25.1 and ran perfectly. must be an issue with the new update

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Engaged ,
Apr 10, 2025 Apr 10, 2025
LATEST

Same problem.

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