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After Effects BSOD Frequently

New Here ,
Apr 27, 2023 Apr 27, 2023

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Hello,

 

I have ran into issues with After Effects that are severely frustrating. I work on small and big projects, yet, no matter the size of the project I have, it will still trigger a BSOD seemingly out of nowhere. It is most consistent with exporting I notice but still crashes sometimes when I am simply editing, I have no idea what causes this and there isn't a single action or effect that causes it. I have exhausted nearly every option so far and have contacted Microsoft support 5 times and Adobe support 2 times over this. I am on the newest version of Windows 10, with the newest version of After Effects, with the newest version of graphics drivers. My last contact I had with Microsoft support suggested I reinstall After Effects, and to do an "in-place upgrade" on my Windows, yet it still occurs. I get no clear indication of what causes the BSOD error, it used to be a wide range of errors, but I mostly see "iqrl_not_less_or_equal" and more recently "service system exception" after I did the in-place upgrade. 

 

I really do not want to do a fresh install of windows and redownload every app I have because I own many plug-ins and libraries that would be severely tedious to get working again. The only clue I have is that it's driver related, but I am wondering now if it's hardware related. What steps can I take to determine if it is hardware or software and find which component is responsible?

Specs here: 

CPU: Intel Core i9-10850K CPU @ 3.60GHz

RAM: 32Gb

Motherboard: PRIME Z490-A

GPU: Zotac RTX 4080

 

Bug Unresolved
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Crash

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2 Comments
Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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BSODs are almost always driver or hardware related. A full refresh of the OS and software might help if there is a lingering bad driver, but I'd start by removing hardware, one piece at a time. Try removing the GPU and enable the GPU that's on the CPU. Try dropping down to 16GB of RAM, swap which memory sticks are in what slots.

 

Make sure the Motherboard BIOS is up to date.

If you have any overclocking enabled on the CPU, GPU or RAM, turn it off. 

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New Here ,
Apr 28, 2023 Apr 28, 2023

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The thing is that this BSOD only occurs with After Effects, when I use applications that are super demanding in CPU, RAM, and my GPU, there is no issue. It leads me to believe that its driver related for the most part but im not certain. I really want to avoid doing a full reset on my system because of the amount of applications I have on here I would have to re-register, is there a simpler way to check for bad drivers?

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