After Effects Comp window freezes up and outline around image is stuck.

[Matthewsheppard]

Greetings,

I find myself with a rather difficult situation to workthrough and could use whatever advice anyone is willing to give. 

After Effects will open and when I import an image and drop it into a new composition the comp becomes frozen. I can close the window and open it back up but the lines around the image are still there. When I close the program and attempt to re-open nothing happens. If I attempt to uninstal the program after this happens Adobe alerts me that After Effects must be closed before uninstalling. If I open task manager to verify that it is not open After Effects is not listed amongst the running applications. 

Here are my specs. This is a brand new build. 

Windows 11 Pro

Intel i7 13000KF (Includes Intel UHD) 

64 GB DDR4

2 TB Samsung M.2. SSD

AMD Radeon WX3200 4GB 

After Effects 23.2.1

[Matthewsheppard]

I attempted AE 2022 and had the same problem. There seems to be some issue with opening other apps. But I do not know if these issues area connected. 

[nishu_kush]

Hi Matthew,

Sorry for your issue.

Is it happening only when you import media? Does After Effects work better with the Solid/Text layers? Could you try switching to Mercury Software Only (File > Project Settings) or disabling Hardware Accelerated Composition, Layers, and Footage Panels (Edit > Preferences > Display)? If that does nothing, try resetting the preferences.

Let us know how it goes.

Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu