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After effects crashes only with 2 of my 10 projects. They used to work fine.

Explorer ,
Apr 03, 2024 Apr 03, 2024

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I didn't even do any additional work on said files, AE works perfectly with my other (larger in size) projects. I tried everything from copying to renaming to importing to new projects, I disabled all fonts.


The projects opens and some compositions open up (while on caps lock) but other comps just crash the whole thing. This is months of work so I need a fix hahaha.

 

Sent crash reports with email ID, please help X(

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correct answers 1 Pinned Reply

Adobe Employee , Apr 03, 2024 Apr 03, 2024

I was able to open and render both projects and all comps on AE 24.3 and AE 23.6.5

 

Can you reproduce the crash and when the crash dialog appears, enter your email address and any details in the detail section and submit the report. We should be able to look up the crash on the backend and see what's going on.

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Explorer ,
Apr 03, 2024 Apr 03, 2024

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Screen Shot 2024-04-03 at 1.04.13 PM.png

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Explorer ,
Apr 03, 2024 Apr 03, 2024

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I've uploaded both project files on this drive: https://drive.google.com/drive/folders/1KCgOCetGraQkTuUhY7uZhg4zVXL0ohwN?usp=sharing I am kinda desperate at this point so if anyone has the time to help would be great!

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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I was able to open and render both projects and all comps on AE 24.3 and AE 23.6.5

 

Can you reproduce the crash and when the crash dialog appears, enter your email address and any details in the detail section and submit the report. We should be able to look up the crash on the backend and see what's going on.

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Explorer ,
Apr 04, 2024 Apr 04, 2024

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Hello! I guess that's good news! I've already done what you proposed yesterday and used one of the emails associated with my account. You'll find that I did that for both projects. However, I didn't add too much info in the feedback section!

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Explorer ,
Apr 09, 2024 Apr 09, 2024

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Any news? I still haven't gotten any responses to my crash report (I sent it more than a week ago) . Also, I checked and I have AE 23.6.5. Still not running though

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Did you submit with the same email address used for these forums? 

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Explorer ,
Apr 14, 2024 Apr 14, 2024

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No, I use my secondary email address (that is listed in my adobe account)

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