After Effects crashing whenever using text effects

[bluebluebleu___]

Hi, I've been trying to fix this issue on my own for the past few days and have met dead ends and I would really appreciate some help/insight.

I've been trying to use the two effects, Numbers and Timecode, which are both under the text category of the effects and presets menu. Unfortunately, whenever I do try to use these effects, AE freezes, turns into that white lifted screen, and just crashes, forcing me to force quit the session. 

So far I have tried:

- Trying after restarting the PC (Not just restart, but like a full shut down, turn back on, and then trying)

- Uninstalling and reinstalling After Effects 2024 and 2025 (I believe the versions I was using were 24.6.3 and 25.01)

- Running the Adobe Creative Cloud Cleaner Tool, and reinstalling AE

- Updating the GPU (My machine is using NVIDIA GeForce RTX 3070 Ti, Windows 11, 32GB RAM )

- Disabling third-party plugins in safe mode

- Checking off the "Hardware Accelerate Composition, Layer, and Footage Panels" while testing

When I tested if the effects would work, I had the lightest possible composition I could think of: adding a solid layer/adjustment layer and dropping the effects on top of it. 

Any way to fix it?

[JohnColombo]

Hi @bluebluebleu___,

Thank you for reporting this issue, sorry to see you're experiencing crashes with the Numbers and Timecode effects.

When After Effects crashes, have you been prompted to submit a crash report wiht your email? Please do submit those reports with as much info as possible—they are critical as we investigate the root cause of the crash. If you haven't submitted these before, please submit them when you can.

We've recently fixed some issues with the Numbers effects in the After Effects (Beta) builds. If you can, would you please install the lastest Beta build of After Effects from the Creative Cloud app and let us know if it crashes when you apply either the Numbers effect or the Timecode effect?

Thanks for any further information,

- John, After Effects Engineering Team