Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

After Effects Crashing

New Here ,
Nov 05, 2024 Nov 05, 2024

After Effects keeps crashing whenever I try to edit one of the assets on the template file. 

Last log message was: <18776636> <FontServer> <5> 4 Changed ctSync_msec:195 ctSeed:1 dicts:1354 total_msec:210

 

I don't have any cache files or plugins to delete.

Bug Unresolved
TOPICS
Crash
161
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Nov 06, 2024 Nov 06, 2024
LATEST

I’m sorry to hear that you’re experiencing crashes with After Effects. To help us diagnose the issue more effectively, could you please provide some additional details about your setup? Specifically, it would be helpful to know:

  1. Your computer’s specifications (operating system, RAM, GPU, CPU).
  2. The version of After Effects you’re using and whether it’s up to date.
  3. Is it happening if you start working on a new project?

In the meantime, here are a couple of basic troubleshooting steps you can try:

  1. Update Your Software: Ensure that After Effects and your operating system are fully updated.
  2. Clear Cache: Go to Edit > Purge > All Memory & Disk Cache to clear any corrupted cache files.

I hope this helps! Please let us know if you need further assistance.

 

Thanks,

Nishu

Translate
Report