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After Effects Error - Zero Denominator comparing ratios (17 :: 16) error in Ae version 23.6

Community Beginner ,
Aug 09, 2023 Aug 09, 2023

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Hey y'all, I'm really stuck.

 

This error keeps popping up for me and I have no idea how to solve it. It'll appear as I'm trying to play a sequence with an image in it. I made other sequences with images in them a few hours ago and rhey're all fine. But now when tryong to add anything new, it gives me this error and doesn't go away at all - no matter how many times I hit 'okay'. Any ideas?

 

Thanks!

 

Title edited by Mod.

 

Screenshot 2023-08-09 at 9.07.10 PM.png

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2023 Sep 14, 2023

The issue is coming from using the Cinema 4D renderer. If you can switch back to Classic 3D that will resolve the issue. Or install 23.5 or the 24.1 Beta where the issue doesn't exist/is fixed. It will also be fixed in 24.0 when that is released in a few weeks from now.

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correct answers 1 Pinned Reply

Adobe Employee , Nov 14, 2023 Nov 14, 2023

This issue has been fixed in After Effects 24.0 and later. Please let us know if you continue to experience this error frequently after updating.

 

- John, After Effects Engineering Team 

Status Fixed

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replies 109 Replies 109
109 Comments
Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Hi saladdreesing,

 

Welcome to the community and sorry for your issue.

It could happen due to a corrupted media file. As you mentioned it happens when you try to preview an image, try re-exporting that image using Photoshop or Media Encoder and then import in After Effects.

Let us know if it helps.

 

Thanks,

Nishu

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Hi Nishu,

Appreciate the response. I don't think that's the case unfortuneately. It's not just that one file, it's every image file I try and use. Some files I've used in other sequences, but now when I try to place them in a different sequence, it brings the error up.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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I ended up un/reinstalling AE and reseting my preferences, things seem to be fine now - but no idea what was causing the issue.

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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I am having the same issue. Reinstalled AE 2023, tried a different movie file that was giving me the issue but got the same error message and can't fix it. 

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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Yup, I emptied disk cache and reset preferences and that worked. Thx. 

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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Nope. Same issue recurring. 

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Explorer ,
Aug 11, 2023 Aug 11, 2023

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Greetings all,

I am constantly getting this error on multiple projects.

Projects with video with footage and projects that are pure vector animation. It's making it impossible to preview animation.

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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Ok. I created an entire new project using the same files and everything seems solid. Stay tuned and thx.

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Explorer ,
Aug 11, 2023 Aug 11, 2023

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I don't know that it matters but the numbers after the error are (17:: 16) Same error every tim

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Explorer ,
Aug 11, 2023 Aug 11, 2023

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I keep having this issue now across multiple projects. Some are new projects, some are editing old projects. Some have video footage, most don't. It's almost im possible to preview anything anymore. I can render with Adobe Media Encoder but that is ridiculous. 

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Participant ,
Aug 14, 2023 Aug 14, 2023

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I am having the same problem as well, new projects, old projects, nothing works. In a new project, you can play the timeline until you have put any keyframes in, and then this error message pops up.

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Same error here. Added a video, created a Comp by dragging to the new comp icon. Error.

Workaround: create a new comp with the desired specs, and then drag the video. Seems to work.

But still no clue what's happening and why I get error the other way. Maybe a bug from the recent update??

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Nevermind... keeps giving the same error randomly...

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Participant ,
Aug 14, 2023 Aug 14, 2023

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The solution suggested in this thread https://community.adobe.com/t5/after-effects-discussions/after-effects-error-zero-denominator-in-rat... using the Classic 3D renderer worked for me.

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Hi @Veldryn & @gabrielr52232768,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS version)? Are there any third-party plug-ins installed? If possible, please share a project file (with media) so we can reproduce the issue at our end.

Also, could you try changing the Renderer to Classic 3D in Composition settings?

Let us know if it brings any change.

 

Thanks,

Nishu

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Hi all,

 

Sorry for your issue.

We're investigating the issue. Do you mind sharing the following details:

  1. What are your system specifications (CPU, GPU, RAM, OS version)?
  2. Are there any third-party plug-ins installed?
  3. Please share a project file that repeats the issue to help us to test the issue at our end. Feel free to DM me the download link if you don't want to share it publically.

Also, try changing the Renderer to Classic 3D in Composition Settings.

Let us know the results.

 

Thanks,

Nishu

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Windows pc with Nvidia card. Renderer in Classic 3D. No third party plugins installed.
Same project playsback with no issues on Mac M2. 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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I'm having the iussue as well. Really annoying!

 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Apple M2 Max, 

Ventura 13.3 (22E252) 

RAM 96 GB

I have DUIKAngela installed but not using it on the project I'm geting the problem on - Getting it from images which I swapped out from PNG to JPG withthe same result - using classic 3d renderer

 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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I downgraded to the previous update version and the problem solved

 

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New Here ,
Aug 16, 2023 Aug 16, 2023

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I am also getting this error now (after updating my version of AE). 
basicError.png
- If I hammer the enter key, it will eventually stop reappearing. (guessing maybe 16 or 17 times?).
- i recreated it easily by creating a brand new project and importing a single photoshop generated png. (dragged image to timeline. i think error popped up when i hit space bar to preview playback... but it might have just popped up after drag).

CPU: 
Processor 12th Gen Intel(R) Core(TM) i9-12900KF 3.19 GHz
RAM:
Installed RAM 64.0 GB (63.8 GB usable) 
GPU: 
NVIDIA GeForce RTX 3090
OS:
Edition: Windows 10 Enterprise
Version: 22H2
Installed on: ‎7/‎1/‎2022
OS build: 19045.3324
Experience: Windows Feature Experience Pack 1000.19041.1000.0

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New Here ,
Aug 16, 2023 Aug 16, 2023

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(also, i did change renderer to Cinema 4D a couple weeks ago. Changing it back seems to fix this example .aep file. but i need C4D for project i was working on, which had text extrudes). (google how to change renderer brings up official adobe advice to just click in top right of your Composition Panel. which isn't true anymore. ugh. now it seems to only be accessible by enabling 3D on your layer, and choosing from pull down in bottom right of Composition Panel. Opening the Preferences > 3D window does not show it anywhere. huh)
(+ I did click to keep settings when upgrade happened. usually i say to forget whatevr older settings. haven't tried resetting yet. not sure how. bah)
(+ and I've been doing lots of layers of masking and displacement maps on footage shot at 120 fps, so i "interepetted footage > Main " to be 30 fps.then rendered that out and imported into new project. at first i figured it was the preview playback that was causing this error. because it only popped up when i hit space bar after making some edits. thought maybe some footage was at 29.97 still. but none was. everything at 30 fps. then thought that maybe AE was having trouble with this non standard frame rate)

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New Here ,
Aug 17, 2023 Aug 17, 2023

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Adam3161600249vr_0-1692286788878.png

After creating my composition through video drag and drop. Once I hit play, I received the aforementioned error.

this is the video settings:

Adam3161600249vr_1-1692287059959.png

This is the composition settings:

Adam3161600249vr_2-1692287114862.png

 

I am operating on Windows 11 Home OS.

**I was working on AE a couple of weeks ago fine. I updated the app and now i'm having issues.**


 

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New Here ,
Aug 17, 2023 Aug 17, 2023

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After talking with support:
Comp Settings - 3D renderer wasn't set to 3D classic.

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New Here ,
Aug 18, 2023 Aug 18, 2023

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i have been getting the following error in afer effects (V 23.6) 
"After effects error: zero denominator comparing ratios. (17::16)" which prevents me from previewing the footage. 

has it been bothering anyone else and/or has anyone found any solution to this issue?

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