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After Effects freezes with an auto-save pop up.

New Here ,
Jan 23, 2025 Jan 23, 2025

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After Effects 25.1  freezes with an auto-save pop up. 

tried disabling effects, but there is no changes

 

please advise,  

 

sharing the error report below and  system details  

PFA 

 

2.6 GHz 6-Core Intel Core i7

Intel UHD Graphics 630 1536 MB

16 GB 2667 MHz DDR4

Mac os 15.1 (24B83)

 

 

 

 

Bug Unresolved
TOPICS
Crash , Performance , Troubleshooting

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4 Comments
Adobe Employee ,
Jan 23, 2025 Jan 23, 2025

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That's not ideal. Does it happen with all the projects? Are you able to save the project and import files without the crash?


Thanks,
Nishu

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New Here ,
Jan 23, 2025 Jan 23, 2025

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Yes, I can open, import, and save the files, but sometimes the autosave popup comes, saves to 97%, and freezes.

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New Here ,
Jan 23, 2025 Jan 23, 2025

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i tried disabling the plugins, and the installed effects,  

can you please check the error log and let me know the reason behind this, 

 

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New Here ,
Jan 28, 2025 Jan 28, 2025

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LATEST

please check and update 

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