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After Effects keeps on crashing when opening or importing a file.

New Here ,
Jun 28, 2023 Jun 28, 2023

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Hi, 

I've been a long-time user of After Effects, and today I've encountered a very unusual and project-breaking problem, which never happened before. 

I was working on a pretty heavy map-based documentary on After Effects 23.2, and everything was working great. It was opening and saving with all the plugins. 

However, today when I opened the latest version of my project, it didn't open. It just kept on freezing the loading bar. This file was opened on the same version of After Effects less than a week ago, and today it suddenly stopped working. 

Not only that! But every single auto-save of this project just keeps on crashing my after effects! Every single one of them! 

This is just for the documentary on Cuba, the same stuff started happening with the other one and same issue, not a single after effects auto-save was working. They all kept crashing.

Here is what I tried:

1. Renaming

2. Clearing Cache & Media

3. Importing into a new project.

4. Installing new versions of After Effects

5. Removing all settings, plugins and everything

6. Complete reinstall of After Effects. 

Please, help. I would really appreciate it. These newer versions are many hours of work, which can be lost...

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Crash , Import and export , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , Jun 29, 2023 Jun 29, 2023

Can you Enable Logging (from the Help menu), then reproduce the hang, and then start AE up again and use Reveal Logging Files and share back the After Effects Log.txt file? That should have some information that might help explain what is going on. 

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Can you Enable Logging (from the Help menu), then reproduce the hang, and then start AE up again and use Reveal Logging Files and share back the After Effects Log.txt file? That should have some information that might help explain what is going on. 

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